on 05-07-2021 15:47
Someone else on the site has named the issue exactly as mine and I have seen NO effort to get this matter fixed.
It is the usual turn off the router, reset it, disconnect this and that, I have followed and done everything I was told to do, and the one time the technician was to come down, he just gave me a phone ring and said I should get a gaming modem as it is normal to loose connection while playing online.
Than answer was no help at all since I was not touched gaming console or PC in over a week and the issue still persists.
I uses to use a TP link Lan extender and that was no help and I got told to disconnect it which I did.
I lose connection multiple times a day through ethernet and wifi, goes away for a few seconds to several minutes before coming back and it does not matter what I am doing.
This issue has been on for year now and I am really tired but want to give it one last chance to keep my 200 mbps before I seriously consider changing provider.
Last year the router was changed and the issue was still there but with smaller frequency and now it is ALOT worse that it has ever been.
I set up a monitor and there is not a day where the connection does not go off.
Network Log
Time Priority Description
05/07/2021 12:30:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:54:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:54:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 21:36:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 21:12:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 20:11:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 20:10:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:40:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:39:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:39:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:38:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:37:57 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:37:57 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:37:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 19:27:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 16:40:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 16:40:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 16:38:16 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 16:37:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 16:37:23 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
https://www.thinkbroadband.com/broadband/monitoring/quality/share/68ce282e68b9c9a42d11c99090ed0aa1a5388db7
Please I need help NOW!
on 05-07-2021 15:47
This is today.
on 05-07-2021 16:50
Can you please upload your router stats
Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser
Do NOT log in, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.
Please copy and paste the contents of the Downstream, Upstream, and Configuration tabs, if you get a yellow warning just click the Post button again.
Do not try to fit everything in one post! You can use more than one post for each configuration tab if needed!
If you get a warning when you hit “Post” just hit “Post” again and it should work ok!
Please do not use screenshots
on 05-07-2021 18:21
so this is it
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 3.7 | 40 | 256 qam | 9 |
2 | 211000000 | 3.7 | 40 | 256 qam | 10 |
3 | 219000000 | 3.7 | 40 | 256 qam | 11 |
4 | 227000000 | 3.7 | 40 | 256 qam | 12 |
5 | 235000000 | 3.7 | 40 | 256 qam | 13 |
6 | 243000000 | 3.5 | 40 | 256 qam | 14 |
7 | 251000000 | 3.7 | 40 | 256 qam | 15 |
8 | 259000000 | 3.5 | 40 | 256 qam | 16 |
9 | 267000000 | 4 | 40 | 256 qam | 17 |
10 | 275000000 | 3.9 | 40 | 256 qam | 18 |
11 | 283000000 | 3.9 | 40 | 256 qam | 19 |
12 | 291000000 | 4.4 | 40 | 256 qam | 20 |
13 | 299000000 | 4 | 40 | 256 qam | 21 |
14 | 307000000 | 4.6 | 40 | 256 qam | 22 |
15 | 315000000 | 4.3 | 40 | 256 qam | 23 |
16 | 323000000 | 4.1 | 40 | 256 qam | 24 |
17 | 331000000 | 4.1 | 40 | 256 qam | 25 |
18 | 339000000 | 3.5 | 40 | 256 qam | 26 |
19 | 347000000 | 3.9 | 40 | 256 qam | 27 |
20 | 355000000 | 3.2 | 40 | 256 qam | 28 |
21 | 363000000 | 3.5 | 40 | 256 qam | 29 |
22 | 371000000 | 3.7 | 40 | 256 qam | 30 |
23 | 379000000 | 3.5 | 40 | 256 qam | 31 |
24 | 387000000 | 3.9 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 271783 | 226437 |
2 | Locked | 40.9 | 250816 | 217198 |
3 | Locked | 40.9 | 228302 | 215102 |
4 | Locked | 40.3 | 225622 | 212786 |
5 | Locked | 40.9 | 210472 | 207057 |
6 | Locked | 40.3 | 189787 | 203224 |
7 | Locked | 40.9 | 176384 | 197287 |
8 | Locked | 40.3 | 166229 | 194571 |
9 | Locked | 40.9 | 160311 | 187024 |
10 | Locked | 40.3 | 153889 | 182571 |
11 | Locked | 40.3 | 143754 | 176495 |
12 | Locked | 40.3 | 137118 | 174491 |
13 | Locked | 40.3 | 128668 | 172489 |
14 | Locked | 40.3 | 123770 | 164438 |
15 | Locked | 40.3 | 119486 | 167269 |
16 | Locked | 40.9 | 114463 | 163265 |
17 | Locked | 40.3 | 109175 | 162480 |
18 | Locked | 40.3 | 106710 | 153730 |
19 | Locked | 40.9 | 104305 | 157932 |
20 | Locked | 40.9 | 101105 | 156548 |
21 | Locked | 40.9 | 100162 | 156580 |
22 | Locked | 40.3 | 95697 | 150958 |
23 | Locked | 40.3 | 92177 | 151792 |
24 | Locked | 40.3 | 88202 | 145882 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 44.8 | 5120 | 64 qam | 5 |
2 | 46200040 | 44.8 | 5120 | 64 qam | 3 |
3 | 39400000 | 44.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 27 | 0 |
2 | ATDMA | 0 | 0 | 12 | 0 |
3 | ATDMA | 0 | 0 | 13 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt060-b.cm |
Primary Downstream Service Flow
SFID | 68476 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 68475 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Also out of curiosity, why are you using 2 Asus routers? does it contribute to speed?
Thank for taking the time to read this
***********************************************************************************************************************************
Hub 3.0
***********************************************************************************************************************************
05-07-2021 18:56 - edited 05-07-2021 18:57
You have a lot of Post RS Errors, too many T3 timeouts and you only have 3 upload channels instead of 4.
You will need an engineer visit to put this right. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are. If you decide to call it in it will run through a few automated options and after that ring back again and it should recognise that you have rang previously and then put you in the queue for a Virgin representative 🙂
In the meantime perform a full factory reset and see how quickly the errors rise. Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.
Please ensure that your WiFi network password is still readable on the Hub sticker before you do this or that you at least have a copy of your original network password.
on 05-07-2021 19:39
on 05-07-2021 19:55
Will try to factory reset it now again.
Also out of curiosity, why are you using 2 Asus routers? does it contribute to speed?
Thank for taking the time to read this
on 05-07-2021 19:57
@FarouksTV wrote:Will try to factory reset it now again.
Also out of curiosity, why are you using 2 Asus routers? does it contribute to speed?
I use them as a mesh system to cover a larger area 🙂
on 05-07-2021 20:22
Fantastic, thank you!