on 19-07-2021 16:17
I've suffering intermittent connection losses on my VM broadband.
When the connection goes down, one of the lights on the front of the router (the vertical double-headed arrow) changes from blue to green. Running the VM service status check reveals no problems in my area, and tells me to check the connections to the router and/or try rebooting it.
The connections are all fine. Rebooting has no effect.
It normally fixes itself in between 1-3 hours. The green light will spontaneously turn blue again, and all will be well. Until the next time...
As the online page seems to want a 24 hour period of no service, I can't work out how to book an engineer.
Screenshots from the router are shown below.
Any clues on how to get this fixed?
Thanks.
on 19-07-2021 19:15
on 22-07-2021 09:16
Hi iriches,
Thank you for your post. I'm very sorry to hear about the broadband issue you're having.
I have been able to locate your account and have taken a look on our side.
After running some check our system has advised that we have identified a short term network issue and we are working to resolve this very soon.
At this point in time we would advise monitoring the connection.
^Martin