Intermittent Connection Issues

[petenice]

Hello,

I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. Broadband monitor is looking like below on most days:

Here's my router info:

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	171000000	0.2	37	256 qam	5
2	139000000	1.5	36	256 qam	1
3	147000000	1	37	256 qam	2
4	155000000	0.7	37	256 qam	3
5	163000000	0.4	37	256 qam	4
6	179000000	0.2	37	256 qam	6
7	187000000	0	37	256 qam	7
8	195000000	-0.4	37	256 qam	8
9	203000000	-0.7	37	256 qam	9
10	211000000	-0.9	33	256 qam	10
11	219000000	-0.9	29	256 qam	11
12	227000000	-1.2	26	256 qam	12
13	235000000	-1.2	37	256 qam	13
14	243000000	-1.7	37	256 qam	14
15	251000000	-1.9	37	256 qam	15
16	259000000	-2	37	256 qam	16
17	267000000	-2.5	37	256 qam	17
18	275000000	-2.5	37	256 qam	18
19	283000000	-2.7	36	256 qam	19
20	291000000	-2.4	37	256 qam	20
21	299000000	-2.2	37	256 qam	21
22	307000000	-2.2	37	256 qam	22
23	315000000	-2	37	256 qam	23
24	323000000	-2.5	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	13731135	261996
2	Locked	36.6	168064813	1109249
3	Locked	37.3	220858112	355357
4	Locked	37.3	188690444	13346039
5	Locked	37.3	181675109	8289308
6	Locked	37.3	286510	9248
7	Locked	37.6	313063	10940
8	Locked	37.3	773323	13627
9	Locked	37.3	693939	5339
10	Locked	33	194832356	1441944464
11	Locked	29.4	195133716	1824089258
12	Locked	26	-1806678469	-1610238633
13	Locked	37.3	209624	4787
14	Locked	37.3	22473	5191
15	Locked	37.6	3220	4000
16	Locked	37.6	2845	3815
17	Locked	37.3	4104	4638
18	Locked	37.3	3631	3730
19	Locked	36.6	3200	4512
20	Locked	37.3	15631	2987
21	Locked	37.3	2898	3668
22	Locked	37.3	7991	3575
23	Locked	37.3	9154	3294
24	Locked	37.3	4090	3940

[petenice]

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	39	5120	64 qam	12
2	32600000	38.5	5120	64 qam	13
3	46200000	39	5120	64 qam	11
4	53700000	40	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	5	0

Network Log

Time Priority Description

10/08/2022 11:37:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:37:4	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:26	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:36:0	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:40	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:35:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:34	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:34:8	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:33:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:33:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2022 11:33:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Any info would be appreciated.

[Reece_MH]

Hi @petenice,

Thanks for your post, and welcome back to the Forums.

I'm sorry to hear you're facing issues with an intermittent connection. I've taken a look at things on our end and can see a couple of issues that could be causing this. I'm going to drop you a private message so we can book a Technician.

Please look out for it in the top-right, in the purple envelope.

Cheers,

[petenice]

Had an engineer come yesterday and it turned out to be a fault internal cable to my router.

Fixed and working correctly