Intermittent Broadband

[lpp18]

Hi 

I have recently had Virgin Broadband installed in my property. The WiFi drops out on a frequent (daily) basis. I have three Broadband smart pods and the signal is excellent throughout the house.

All the checks show the broadband is working( except when the signal drops out !) and I have reset my router. I have a service issue message in the last week (area 30) which is now resolved.

Is this an issue for other Virgin users or could it be an intermittent cable fault?

[jbrennand · Accepted solution]

Also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/postcode level.

See if that reports a remaining issue

[lpp18]

Thanks John , will do