Intermittent Broadband..

[dava4444]

Hi

Since Thursday (8th July) I have been experiencing intermittent Broadband.

I have tried turning the hub off and on, which often works, but when it does not work it can be a random amount of time before it works again, up to several hours.

Inside the hub, I get 'no RF Signal' and 'Registration failure'..

'No RF Signal' means there is a problem with the coaxial cable, and sure enough it was this problem a couple of times (but did not restore my internet, even when tightened) .. instead of restoring my internet the message inside the hub on 192.168.0.1 home.. changed to 'Registration failure'.

I used the data allowance on my VM sim phone to run tests.. the tests acknowledged I had problems with my broadband, I booked an engineer.

Now my internet has been working for several hours.. and I'm stuck in-between cancelling the engineer, and not. I don't want to go without internet again.. but I also don't want to have to move all my furniture to get at the broadband junction box.

really not sure.

suggestions would be appreciated.

Dava 

[lotharmat]

Take the Tech appointment! - they should be able to fix it - point out that it is an intermittent fault!

In the meantime - Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!