on 01-07-2021 11:22
This looks like a common issue on the forum. I am experiencing moments where my router will lose access to the internet and then after a while, it will reconnect and I will need to sign in to the router again.
I've followed the steps for rebooting on both the site, Connect App and bot and had no luck.
See the BQM, Downstream info etc
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 3.4 | 38 | 256 qam | 1 |
2 | 147000000 | 3.4 | 38 | 256 qam | 2 |
3 | 155000000 | 3.2 | 40 | 256 qam | 3 |
4 | 163000000 | 3.4 | 40 | 256 qam | 4 |
5 | 171000000 | 3.7 | 38 | 256 qam | 5 |
6 | 179000000 | 3.7 | 38 | 256 qam | 6 |
7 | 187000000 | 3.9 | 38 | 256 qam | 7 |
8 | 195000000 | 4 | 40 | 256 qam | 8 |
9 | 203000000 | 3.7 | 38 | 256 qam | 9 |
10 | 211000000 | 3.7 | 38 | 256 qam | 10 |
11 | 219000000 | 3.7 | 40 | 256 qam | 11 |
12 | 227000000 | 3.7 | 40 | 256 qam | 12 |
13 | 235000000 | 3.5 | 40 | 256 qam | 13 |
14 | 243000000 | 3.4 | 40 | 256 qam | 14 |
15 | 251000000 | 3.2 | 40 | 256 qam | 15 |
16 | 259000000 | 2.9 | 40 | 256 qam | 16 |
17 | 267000000 | 2.7 | 40 | 256 qam | 17 |
18 | 275000000 | 2.5 | 40 | 256 qam | 18 |
19 | 283000000 | 2.2 | 40 | 256 qam | 19 |
20 | 291000000 | 2 | 38 | 256 qam | 20 |
21 | 299000000 | 2 | 38 | 256 qam | 21 |
22 | 307000000 | 1.9 | 40 | 256 qam | 22 |
23 | 315000000 | 2 | 40 | 256 qam | 23 |
24 | 323000000 | 2.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 0 | 0 |
2 | Locked | 38.9 | 5 | 0 |
3 | Locked | 40.9 | 5 | 0 |
4 | Locked | 40.9 | 5 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.9 | 5 | 0 |
7 | Locked | 38.9 | 6 | 0 |
8 | Locked | 40.3 | 4 | 0 |
9 | Locked | 38.9 | 4 | 0 |
10 | Locked | 38.6 | 5 | 0 |
11 | Locked | 40.9 | 5 | 0 |
12 | Locked | 40.3 | 4 | 0 |
13 | Locked | 40.9 | 5 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.9 | 0 | 0 |
16 | Locked | 40.3 | 0 | 0 |
17 | Locked | 40.3 | 3 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.3 | 6 | 0 |
20 | Locked | 38.9 | 12 | 0 |
21 | Locked | 38.6 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.3 | 4 | 0 |
on 01-07-2021 11:41
on 01-07-2021 12:10
I've called that number and it triggered a reboot of the router. Here's the upstream data, I'll post an update if/when I experience the drops again.
Cheers
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 37.3 | 5120 | 64 qam | 5 |
2 | 39399983 | 37.3 | 5120 | 64 qam | 4 |
3 | 46200004 | 37.3 | 5120 | 64 qam | 3 |
4 | 53699998 | 37.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 01-07-2021 12:17
on 01-07-2021 12:22
on 04-07-2021 12:00
Hello goldencrow
Sorry to hear about the intermittent service
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 05-07-2021 09:48
Hello goldencrow
Thanks for those details
I have had a look at the background here
No Outage in the area
Up and downstream levels are healthy and in range
I can look at booking an engineer to come out if you wish
That way if it a network issue we can get it looked asap
Gareth_L