Intermittent Broadband issue

[dereks2003]

Hi

For a while now my internet connection has been periodically dropping out throughout the day. It is usually only for a matter of seconds but while working at home has inevitably caused disruption  to Zoom meetings.

I have tried all the tips and checks and can see no service issue in my area.

Can you please help

[gary_dexter]

On a wired or wireless connection?

[dereks2003]

Both.  Most devices (v6 boxes and games consoles) are wired direct to hub3 but also some WiFi via laptops/phones.  Had the issue a few months ago but was eventually resolved when engineer replaced all the wall connections (said the 3rd party connectors were allowing leakage or causing interference into the system - don't recall exactly what he said).  Been working fine since until recently when problem started reoccurring - nothing in the setup has been changed between the issue being fixed and it reoccurring.

[Martin_N]

Hi dereks2003,

Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

Can you confirm if you're continuing to have issues?

^Martin

[dereks2003]

Hi Martin

Doesn't seem too bad at the moment but it does come and go - any advice?

[dereks2003]

After a couple of days where it has not been too bad, it has now gone back to going off regularly.  Nothing has changed and no extra usage so at a complete loss as to what is causing the issue.

[Hayley_S]

Hello @dereks2003,

Thank you for the update with this.

How is your wired connection for you at the moment?

Many thanks,

[dereks2003]

Hi Hayley

I'm still getting intermittent problems where I lose Internet connection (both wired and wifi).  It is difficult to know how often this is happening as it only usually goes down for a few seconds.  It is most noticeable when the kids are playing online on their games consoles - when it goes down they have to reconnect to their game.

Is there a log that would record how often this is happening?

[gary_dexter]

You can setup a BQM to monitor your connection

[dereks2003]

Excuse my lack of knowledge but I have no idea what a BQM is - presumably just Google it to find out how to set one up?

Thanks