Intermittent BroadBand

[Ryeowen96]

Hi, I have had broadband installed since the 23rd June which is the 1gig download with the hub4. This hub was installed upstairs in the office but since the install, I have had very intermittent Wi-Fi in the living room which is directly below the office. The issue is also in the kitchen but you get next to no speeds at all. In both rooms, the Wi-Fi signal is there but no download speeds.

I have rang support twice who told me they will put me on a waiting list for some pods or something but that was over a month ago and no update. 

could anyone help?

[jbrennand]

Are connections on ethernet cables and also wifi sat near the Hub - all ok ?

To address the wifi shortcomings of their Hubs, VM now supply “wifi Pods” (not “boosters”).

Pods are free to 1GB or Ultimate Ooomph package customers others will be charged £5/month. If they are free to you they are well worth getting and offer a simple solution.  Order via the phone or a VM person will do it here in a day or so. They are now back in stock.

If not, at that level of investment you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever and which will cure all your wifi problems.

[Ryeowen96]

Hi,

Thank you for your reply. I have checked all connections and they seem to be fitted as they should. I am currently on the 1Gig speed internet so they should be free for me I guess.

Could any VM staff member help me get them ordered as I have tried over the phone for over a month with no luck?

[jbrennand]

They respond here in a day or two so just hang fire on here.

[Ayisha_B · Accepted solution]

Hi @Ryeowen96,

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you have bee having some issues with intermittent broadband. 

I have checked your account and can see the WiFi Pod has been ordered since posting and its in transit 🙂

Let me know if you have any further questions.