Intermitten Wifi & Slow Speeds

[Liammcn1]

Hi all,

I'm hoping someone can help as the call centre help has not been great.

Last week there was an outage in my area and ever since it was 'fixed', I've been having wifi troubles. The router would keep rebooting itself and fluctuating regularly with speeds going from 200mbps to 2mbps every 10-15 minutes. I called and was told to factory reset the router. All seemed fine.

5 days later and it's doing it all again, constantly dropping wifi connection. Called and was told to reset again. Couple of hours later and still the same. I work from home permanently and so I need a stable connection to be able to do my job.

I think I need an engineer out but if anyone could point me in the right direction, I'd really appreciate it.

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-11	37	256 qam	25
2	235000000	-10	37	256 qam	13
3	243000000	-10.2	37	256 qam	14
4	251000000	-10	37	256 qam	15
5	259000000	-10.2	37	256 qam	16
6	267000000	-10.5	37	256 qam	17
7	275000000	-11	37	256 qam	18
8	283000000	-11.2	37	256 qam	19
9	291000000	-11.2	37	256 qam	20
10	299000000	-10.9	36	256 qam	21
11	307000000	-10.7	37	256 qam	22
12	315000000	-10.7	37	256 qam	23
13	323000000	-11	37	256 qam	24
14	339000000	-11.2	36	256 qam	26
15	347000000	-11.2	37	256 qam	27
16	355000000	-11.7	37	256 qam	28
17	363000000	-12	36	256 qam	29
18	371000000	-11.7	37	256 qam	30
19	379000000	-11.9	36	256 qam	31
20	387000000	-12	36	256 qam	32
21	395000000	-12	37	256 qam	33
22	403000000	-12.2	36	256 qam	34
23	411000000	-12.2	36	256 qam	35
24	419000000	-12.4	36	256 qam	36

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800048	54	5120	64 qam	14
2	32600009	54	5120	64 qam	13

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0

Network Log

04/08/2021 18:12:49	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 18:09:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:45	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:27:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:16:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:16:37	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:16:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2021 17:16:17	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Zoie_P]

Hi Liammcn1,

thanks for your reply, I can see the engineer has been, how are your services since this?

Zoie

[Liammcn1]

Hi Zoie,

It was fine until today where it's dropping wifi again.

Currently getting 3mbps on my MacBook.

[Liammcn1]

Hi.

Had more drops again. Still connected to Wifi but nothing loads. When Speedtest eventually loads, it's 0.2mbps.

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	7	40	256 qam	17
2	139000000	8.9	40	256 qam	1
3	147000000	8.5	40	256 qam	2
4	155000000	8.6	40	256 qam	3
5	163000000	8.4	40	256 qam	4
6	171000000	8.3	40	256 qam	5
7	179000000	7.6	40	256 qam	6
8	187000000	5.9	40	256 qam	7
9	195000000	7.5	40	256 qam	8
10	203000000	7.9	40	256 qam	9
11	211000000	7.8	40	256 qam	10
12	219000000	7.8	40	256 qam	11
13	227000000	7.8	40	256 qam	12
14	235000000	7.6	40	256 qam	13
15	243000000	7.6	40	256 qam	14
16	251000000	7.5	40	256 qam	15
17	259000000	7.3	40	256 qam	16
18	275000000	7	40	256 qam	18
19	283000000	7	40	256 qam	19
20	291000000	7	40	256 qam	20
21	299000000	7.1	40	256 qam	21
22	307000000	7	40	256 qam	22
23	315000000	6.9	40	256 qam	23
24	323000000	6.8	40	256 qam	24

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	38	5120	64 qam	14
2	32600000	38	5120	64 qam	13
3	39400000	38.5	5120	64 qam	12
4	46200000	39	5120	64 qam	11

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	4	0

[John_GS]

Hi @Liammcn1

Thanks for coming back to me. 

I am sorry it's not sorted. I can see from running a system check that a lot of your downstream channels are out of spec. 

I'll send you a PM now as this needs a tech to sort

Kind regards,

[John_GS]

Hi @Liammcn1

Thanks for joining me on PM. The tech visit was booked in and can be tracked/altered here

Let us know how the visit goes.

Kind regards,

[Liammcn1]

Hi,

Okay. 

id like to raise a complaint about this. I had an engineer out just the other day and now I have a 3rd one coming. 

I really expect better service.

[John_GS]

Hi @Liammcn1

Thanks for popping back. I am sorry you're unhappy. We do not guarantee a fault free service but what we do do, is say any faults we will get them resolved asap.

I can see from checking in the engineer changed the connections and swapped the hub. 

Has this resolved everything? Do let me know if you need further assistance.

Best,