Intermittant Internet US Limited

[CamVant]

Hi All,

Since a few days ago my connection keeps stuttering during games or video calls and is making working from home a chore.

I checked my router and I am getting an error message in the hub. I have tried hard and soft resets over the past few days but nothing is helping.

Internet(Partial Service (US only))

My logs have this:

Time Priority Description

15/09/2021 22:20:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 22:20:52	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 22:19:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 22:19:12	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Jodi_S]

Hi CamVant,

Just a quick message to say I have booked the engineer for you now. I have sent a private message with the time and date. 

You can re-schedule or cancel the appointment here.

Please let us know how the visit goes.

Kind regards Jodi.