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Spike314
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Intermitent Wifi since upgrade

I've upgraded my internet to 200mb now i seem to get a problem where my wifi disconnects then when i try to reconnect i get "failed to obtain IP address". If i reset the router it works for a little while. I think i have the superhub 2.
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Spike314
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Re: Intermitent Wifi since upgrade

Can anyone help with this problem? As its becoming very annoying as it happening quite often.
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Re: Intermitent Wifi since upgrade

Hey Spike314, 

Thanks for getting in touch Smiley Happy

Sorry for the connection problems. Does this affect multiple devices or just the one?

Also, is your hard-wired connection affected?

Hope to hear back from you soon so we can investigate further. 

Speak soon, 

Take care. 

Heather_J

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Spike314
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Re: Intermitent Wifi since upgrade

Yeah it's the same for all devices and affects wired and wireless.
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Re: Intermitent Wifi since upgrade

Thanks for updating Spike314,

 

I've already responded to your separate thread regarding this, however, I was unaware that this was also affecting wired connections at that time. Apologies.

 

I've checked your connection from this end for you and I'm unable to find any cause for concern via the equipment levels, etc., at the moment.

 

Have things since improved at all?

 

Nat_J

 

 

 


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Spike314
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Re: Intermitent Wifi since upgrade

Hi yeah its all working fine now it was my wifi extender that was coursing the problems. I sent it back and got a new one and everything seems to fine now. 

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Re: Intermitent Wifi since upgrade

Hi Spike314,

 

Thanks for the update!

 

We're glad to hear it's okay now. Pop back to the Community if you need anything else.

 

All the best

 

Josh


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