Intelligent wifi pod noisy and dropping out

[Jongas]

Hi, 

I have 2 intelligent wifi pods along with a super hub 3.

Ever since installing the pods (and the powerline boosters before this) the extenders are always dropping out, and recently one has become very noisy with a loud fan sound coming from it. 

Can virgin replace this and also look at upgrading the super hub? as I am sure something is not right with it given the frequency of reboots needed and instability of the connections to the pods.

[Kain_W]

Thanks for the update Jongas,

To clarify, were both Pods advised to be replaced?

Also has this been ordered as of yet?

Let us know,

[Jongas]

A replacement for the noisy pod was to be ordered by the engineer after an additional pod arrived as apparently the call centre told him you could only have one on order at a time. This has not been done. 
I currently have 2 functioning pods and the 3rd noisy one waiting on replacement. 
happy to provide serial numbers etc if needed 

[Steven_L]

Thanks for coming back to us @Jongas, I have arranged for a new pod to be sent out to you and that should be with you early next week, if you could return the broken pod back to us in the same packaging a returns label should be sent with the new pod.

Regards,

Steven_L