Intelligent WiFi’s got your back We found a WiFi traffic jam in your home.

[ragtacker]

Please stopp lying to me by sending these emails when you have done nothing!

If you have fixed my internet why is this still happening?

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	11	0
2	ATDMA	0	0	7	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	7	0

My internet still goes down everyday, and you decided to keep sending me spam emails

[cje85]

Those stats don't look good but you'd need to post all the other upstream/downstream logs to get a complete picture of what's going wrong.

The emails only relate to the WiFi performance, it won't help the underlying problem your connection seems to have.

[ragtacker]

thanks for the reply, i have had 3 techs out now, and they have not got a clue what to do, 1 puts an attenuator??? on the other takes it off, plays with the box outside comes back in and says its fixed, within an hour it crashes again, Looks like im going back to Plusnet, not had any problems with their connection.

[Zak_M]

Good morning @ragtacker 

Welcome back to the forums and thank you for your post. 

Has the issue been persistent since your last post? When you last spoke with one of the team you informed us that the issues had been resolved.

Kind regards,

Zak_M

[ragtacker]

Hi,

Yes it has got no better, still have all the drop outs.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	5	40	256 qam	32
2	203000000	6.5	40	256 qam	9
3	211000000	6.5	40	256 qam	10
4	219000000	6.3	40	256 qam	11
5	227000000	6	40	256 qam	12
6	235000000	6	40	256 qam	13
7	243000000	5.8	40	256 qam	14
8	251000000	5.8	40	256 qam	15
9	259000000	5.6	40	256 qam	16
10	267000000	5.6	40	256 qam	17
11	275000000	5.4	40	256 qam	18
12	283000000	5.5	40	256 qam	19
13	291000000	5.5	40	256 qam	20
14	299000000	5.9	40	256 qam	21
15	307000000	5.5	40	256 qam	22
16	315000000	5.4	40	256 qam	23
17	323000000	5.4	40	256 qam	24
18	363000000	5	40	256 qam	25
19	371000000	5.3	40	256 qam	26
20	379000000	5.3	40	256 qam	27
21	387000000	5	40	256 qam	28
22	395000000	5	40	256 qam	29
23	403000000	5.1	40	256 qam	30
24	411000000	5.1	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	12019	10601
2	Locked	40.9	152	0
3	Locked	40.3	167	0
4	Locked	40.3	143	0
5	Locked	40.3	191	0
6	Locked	40.3	186	0
7	Locked	40.9	186	0
8	Locked	40.9	235	0
9	Locked	40.9	223	0
10	Locked	40.3	171	0
11	Locked	40.9	255	0
12	Locked	40.3	221	0
13	Locked	40.3	235	0
14	Locked	40.9	228	0
15	Locked	40.3	203	0
16	Locked	40.3	302	0
17	Locked	40.3	240	0
18	Locked	40.9	482	0
19	Locked	40.9	328	0
20	Locked	40.3	564	0
21	Locked	40.3	503	0
22	Locked	40.3	601	0
23	Locked	40.3	583	0
24	Locked	40.3	881	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	34.5	5120	64 qam	1
2	39400000	34.5	5120	64 qam	4
3	46200000	34.5	5120	64 qam	3
4	53700000	34.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	11	0
2	ATDMA	0	0	8	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	7	0

17/07/2021 22:11:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 00:38:13	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 00:38:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 04:38:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Robert_P]

From looking at the connection and equipment our end everything looks to be within the ranges and level's we'd expect to see ragtacker. 

We can see that your Hub has been on for over 36 days since you last rebooted it, this alone may not resolve the issue but we would recommend this as a starting point. We also have these tips available to help with broadband issues:

• General broadband help - https://virg.in/vmessential
• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking

Thanks 

Rob

[ragtacker]

Hello Robert I'm glad it looks ok at your end.

Please try and explain when in an online team match to the clan members that when i crash and burn, that they have nothing to worry about because you say its ok at your end!!! try my end.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	34.5	5120	64 qam	1
2	39400000	34.5	5120	64 qam	4
3	46200000	34.5	5120	64 qam	3
4	53700000	34.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	13	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	7	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	5.1	40	256 qam	32
2	203000000	6.5	40	256 qam	9
3	211000000	6.5	40	256 qam	10
4	219000000	6.4	40	256 qam	11
5	227000000	6.1	40	256 qam	12
6	235000000	6	40	256 qam	13
7	243000000	6	40	256 qam	14
8	251000000	5.9	40	256 qam	15
9	259000000	5.8	40	256 qam	16
10	267000000	5.8	40	256 qam	17
11	275000000	5.5	40	256 qam	18
12	283000000	5.6	40	256 qam	19
13	291000000	5.6	40	256 qam	20
14	299000000	6	40	256 qam	21
15	307000000	5.6	40	256 qam	22
16	315000000	5.5	40	256 qam	23
17	323000000	5.5	40	256 qam	24
18	363000000	5	40	256 qam	25
19	371000000	5.4	40	256 qam	26
20	379000000	5.4	40	256 qam	27
21	387000000	5	40	256 qam	28
22	395000000	5	40	256 qam	29
23	403000000	5.3	40	256 qam	30
24	411000000	5.1	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	12073	10601
2	Locked	40.3	167	0
3	Locked	40.9	184	0
4	Locked	40.3	158	0
5	Locked	40.3	212	0
6	Locked	40.9	210	0
7	Locked	40.9	207	0
8	Locked	40.9	263	0
9	Locked	40.3	242	0
10	Locked	40.9	188	0
11	Locked	40.3	273	0
12	Locked	40.9	238	0
13	Locked	40.3	262	0
14	Locked	40.3	249	0
15	Locked	40.9	223	0
16	Locked	40.9	323	0
17	Locked	40.3	261	0
18	Locked	40.3	523	0
19	Locked	40.9	352	0
20	Locked	40.3	611	0
21	Locked	40.3	552	0
22	Locked	40.9	656	0
23	Locked	40.9	652	0
24	Locked	40.3	977	0

22/07/2021 17:54:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 17:15:45	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 17:15:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/6912d6983367ec4ca00ef69367a119e3f7a26210-22-07-2021"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/6912d6983367ec4ca00ef69367a119e3f7a26210-22-07-2021.png" /></a>

[Alex_RM]

Hi ragtacker,

I'm not able to access your BQM, are you able to send the live link to this again please?

Alex_Rm

[jpeg1]

You didn't restart your Hub as requested.

Restart it to clear the logs,  and post them again after a day.

[lotharmat]

BQM for Thursday shows a large packet-loss at about 1300 hrs.