Menu
Reply
GreyStone83
  • 7
  • 0
  • 0
Tuning in
268 Views
Message 1 of 13
Flag for a moderator

Intelligent WiFi pod -not working

Hello,

My WiFi pod has not been working for 5 days now. The issue is that the white light keeps on pulsating on and off. I ve looked through the trouble shooting guides and tried the following;

 

  • Turn the WiFi hub off and on
  • Moved the pod to various locations
  • Checked the settings and they are all correct.

Please help as this issue is disrupting home learning for the children. 

 

Thanks

Tags (1)
0 Kudos
Reply
Ells272002
  • 2
  • 0
  • 0
Joining in
142 Views
Message 2 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Im having the same issue. Have you found a way to fix it?

0 Kudos
Reply
Hayley_S
  • 1.12K
  • 32
  • 84
Forum Team
Forum Team
132 Views
Message 3 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Hey @GreyStone83,

 

Welcome to the community and thanks for taking the time to post your pod issues on the forums.

 

Thanks for trying all of the troubleshooting guides that we have available, are you still having issues with this?

 

Please let me know and I will see what I can do to help.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
GreyStone83
  • 7
  • 0
  • 0
Tuning in
121 Views
Message 4 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Yes I'm still having the same issue. No matter what I try. We tried everything in the guides and online.

Can you think of anything else I can do, besides getting another one?

Thanks

0 Kudos
Reply
GreyStone83
  • 7
  • 0
  • 0
Tuning in
118 Views
Message 5 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

No fix yet. 

Rang Virgin Media yesterday and they went through all of the same steps of restarting and moving the pod. 

Not sure what else to try, it's really strange, nothing changed in the house, one day working next not. 

🤷🏼‍♂️

0 Kudos
Reply
Zak_M
  • 4.44K
  • 259
  • 421
Forum Team
Forum Team
90 Views
Message 6 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Thank you for coming back to us. 

 

I know you have said, you have tried everything, does that include a pinhole reset of the hub?

 

Kind regards,

Zak_M

0 Kudos
Reply
GreyStone83
  • 7
  • 0
  • 0
Tuning in
80 Views
Message 7 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Yes I held a pin in the reset hole for 90seconds.

Any other suggestions?

0 Kudos
Reply
Robert_P
  • 2.94K
  • 150
  • 269
Forum Team
Forum Team
58 Views
Message 8 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Have you confirmed that your Hub is correctly configured?

 

  • Hub in Router Mode
  • Single SSID, covering both 2.4 and 5 GHz WiFi bands
  • Channel Optimisation enabled

Thanks

 

Rob

0 Kudos
Reply
GreyStone83
  • 7
  • 0
  • 0
Tuning in
53 Views
Message 9 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

I can confirm that all these settings are enabled and correct. 

Anything else I can do from my end?

Is there a possibility of a new WiFi Pod especially as this service costs £5/month?

0 Kudos
Reply
Kath_F
  • 28.13K
  • 1.08K
  • 2.17K
Forum Team
Forum Team
45 Views
Message 10 of 13
Flag for a moderator

Re: Intelligent WiFi pod -not working

Hi GreyStone83,

Thanks for checking this for us. 

When the light is pulsing, this means it is looking for a device to connect to. It may be worth doing another pin hole reset first of all. Make sure the pod is off at the socket though while the Hub is doing it's thing. Once it is back online, move the pod closer to the Hub then power the pod on. It should flash for around 10 minutes whilst it tries to connect to your Hub. It does need around 24 hours to settle in but should the light keep pulsing, move the pod elsewhere again. 

If after the 24 hours you are still having the issues, pop back here and let us know so we can look in to things further for you. 

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply