on 19-07-2021 18:21
Hello,
My WiFi pod has not been working for 5 days now. The issue is that the white light keeps on pulsating on and off. I ve looked through the trouble shooting guides and tried the following;
Please help as this issue is disrupting home learning for the children.
Thanks
on 23-07-2021 14:45
Hello,
I have followed your instructions again, and still the problem persists.
I'm quite frustrated.
Can a new pod be sent out as clearly I have tried everything?
Thanks
on 23-07-2021 15:26
Hi GreyStone83,
I am sorry that you're still having some problems. I'd like to look into this further for you. In order to do this, I'll just need to confirm some details via Private Message. Please look out for a purple envelope in the top right corner of your screen.
Kind regards,
Laurie
on 27-07-2021 17:56
Finally fixed, they sent me a new pod, took 5 mins to connect and been good ever since. New pod, different model, green and blue lights, clearly a difference between this and my previous pod.