Intelligent WiFi pod -not working

[GreyStone83]

Hello,

My WiFi pod has not been working for 5 days now. The issue is that the white light keeps on pulsating on and off. I ve looked through the trouble shooting guides and tried the following;

• Turn the WiFi hub off and on
• Moved the pod to various locations
• Checked the settings and they are all correct.

Please help as this issue is disrupting home learning for the children. 

Thanks

[GreyStone83]

Hello,

I have followed your instructions again, and still the problem persists. 

I'm quite frustrated. 

Can a new pod be sent out as clearly I have tried everything?

Thanks

[Laurie_C]

Hi GreyStone83,

I am sorry that you're still having some problems. I'd like to look into this further for you. In order to do this, I'll just need to confirm some details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,
Laurie

[GreyStone83]

Finally fixed, they sent me a new pod, took 5 mins to connect and been good ever since. New pod, different model, green and blue lights, clearly a difference between this and my previous pod.