on 19-07-2021 18:21
Hello,
My WiFi pod has not been working for 5 days now. The issue is that the white light keeps on pulsating on and off. I ve looked through the trouble shooting guides and tried the following;
Please help as this issue is disrupting home learning for the children.
Thanks
on 22-07-2021 12:45
Im having the same issue. Have you found a way to fix it?
on 22-07-2021 13:57
Hey @GreyStone83,
Welcome to the community and thanks for taking the time to post your pod issues on the forums.
Thanks for trying all of the troubleshooting guides that we have available, are you still having issues with this?
Please let me know and I will see what I can do to help.
Many thanks,
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on 22-07-2021 14:54
Yes I'm still having the same issue. No matter what I try. We tried everything in the guides and online.
Can you think of anything else I can do, besides getting another one?
Thanks
on 22-07-2021 14:56
No fix yet.
Rang Virgin Media yesterday and they went through all of the same steps of restarting and moving the pod.
Not sure what else to try, it's really strange, nothing changed in the house, one day working next not.
🤷🏼♂️
on 22-07-2021 20:41
Thank you for coming back to us.
I know you have said, you have tried everything, does that include a pinhole reset of the hub?
Kind regards,
Zak_M
on 22-07-2021 22:57
Yes I held a pin in the reset hole for 90seconds.
Any other suggestions?
on 23-07-2021 09:16
Have you confirmed that your Hub is correctly configured?
Thanks
Rob
on 23-07-2021 09:50
I can confirm that all these settings are enabled and correct.
Anything else I can do from my end?
Is there a possibility of a new WiFi Pod especially as this service costs £5/month?
on 23-07-2021 10:31
Hi GreyStone83,
Thanks for checking this for us.
When the light is pulsing, this means it is looking for a device to connect to. It may be worth doing another pin hole reset first of all. Make sure the pod is off at the socket though while the Hub is doing it's thing. Once it is back online, move the pod closer to the Hub then power the pod on. It should flash for around 10 minutes whilst it tries to connect to your Hub. It does need around 24 hours to settle in but should the light keep pulsing, move the pod elsewhere again.
If after the 24 hours you are still having the issues, pop back here and let us know so we can look in to things further for you.
Thanks,