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louij2
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Intel Puma 5 / 6 / 7 issues

https://badmodems.com/
A whole website dedicated to how terrible the Chip Puma is... WHY VM do you not see that this IS a problem! "TRADITIONAL PING DOES NOT DETECT THE ISSUE" Why deploy the new Gigabit service with the SAME PROBLEM!!! Why not release a statement on the issue? Why not change to Broadcom chips that do not have the issue and why not allow consumers to use their own Modems?

Andruser
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Message 2 of 14
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Re: Intel Puma 5 / 6 / 7 issues

The Intel workaround for the Puma chipset issues on the Hub 3 was implemented about two years ago, and works well, so I'm not sure why you're making a big issue of this?

Granted, if I'd been making the choice, the Hub 4 would not have used an Intel processor simply because the whole debacle has damaged trust in Intel, but for that matter my ideal Hub 4 would have offered better capabilities in other areas that aren't related to Intel, like fully automated on-board speed and performance testing, automated "dial home" (linked to pro-active fault fixing by the field operations team), and have modern wifi capabilities like Wifi 6, and mesh compatibility with a competent manufacturer's range.

But none of that has happened, so both you and I have a choice at out next contract renewal.  Personally I'm pleased to see the acceleration of the Openreach FTTP roll out - with a bit of luck I'll soon have an alternative to VM's ageing DOCSIS technology.

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louij2
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Re: Intel Puma 5 / 6 / 7 issues

I hear the the 940Mbps limitation on the Hub4 is because of the Puma chip. I am also waiting for a competitor and will jump to whoever can offer me gigabit first.
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jem101
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Message 4 of 14
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Re: Intel Puma 5 / 6 / 7 issues


@louij2 wrote:
I hear the the 940Mbps limitation on the Hub4 is because of the Puma chip. ....snip

And where did you hear that from?

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louij2
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Re: Intel Puma 5 / 6 / 7 issues

On here
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Andruser
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Message 6 of 14
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Re: Intel Puma 5 / 6 / 7 issues

I'm intrigued....what purposes do you have for the internet that will both use a gigabit of bandwidth, and where those allegedly missing 60 Mbps will make any difference?

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jem101
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Message 7 of 14
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Re: Intel Puma 5 / 6 / 7 issues


@louij2 wrote:
On here

Ah so just some random speculation with no firm backing or evidence then?

BenMcr
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Message 8 of 14
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Re: Intel Puma 5 / 6 / 7 issues


@louij2 wrote:
I hear the the 940Mbps limitation on the Hub4 is because of the Puma chip. I am also waiting for a competitor and will jump to whoever can offer me gigabit first.

The Hub 4 itself will hit 1Gbps between the Hub and Virgin Media. You can see this by going to www.samknows.com/realspeed from any device connected to the Hub 4.

There is a wired port limit as each port of the Hub 4 is Gigabit Ethernet, so a single connection wired test will always be lower. Once Ethernet overheads are taken into account, that's where the 940Mbps speed comes from. It's not a Puma chip-set thing at all.

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I work for Virgin Media - but all opinions posted here are my own
Tudor
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Message 9 of 14
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Re: Intel Puma 5 / 6 / 7 issues

So @BenMcr are you saying the problem is the actual switch chip within the Hub4?


Tudor
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louij2
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Message 10 of 14
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Re: Intel Puma 5 / 6 / 7 issues

So they are not normal Gigabit Ethernet ports on the Hub4? Normal ports are capable of 1000Mbps that's why I thought its the Chip

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