https://badmodems.com/ A whole website dedicated to how terrible the Chip Puma is... WHY VM do you not see that this IS a problem! "TRADITIONAL PING DOES NOT DETECT THE ISSUE" Why deploy the new Gigabit service with the SAME PROBLEM!!! Why not release a statement on the issue? Why not change to Broadcom chips that do not have the issue and why not allow consumers to use their own Modems?
The Intel workaround for the Puma chipset issues on the Hub 3 was implemented about two years ago, and works well, so I'm not sure why you're making a big issue of this?
Granted, if I'd been making the choice, the Hub 4 would not have used an Intel processor simply because the whole debacle has damaged trust in Intel, but for that matter my ideal Hub 4 would have offered better capabilities in other areas that aren't related to Intel, like fully automated on-board speed and performance testing, automated "dial home" (linked to pro-active fault fixing by the field operations team), and have modern wifi capabilities like Wifi 6, and mesh compatibility with a competent manufacturer's range.
But none of that has happened, so both you and I have a choice at out next contract renewal. Personally I'm pleased to see the acceleration of the Openreach FTTP roll out - with a bit of luck I'll soon have an alternative to VM's ageing DOCSIS technology.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
@louij2 wrote: I hear the the 940Mbps limitation on the Hub4 is because of the Puma chip. I am also waiting for a competitor and will jump to whoever can offer me gigabit first.
The Hub 4 itself will hit 1Gbps between the Hub and Virgin Media. You can see this by going to www.samknows.com/realspeed from any device connected to the Hub 4.
There is a wired port limit as each port of the Hub 4 is Gigabit Ethernet, so a single connection wired test will always be lower. Once Ethernet overheads are taken into account, that's where the 940Mbps speed comes from. It's not a Puma chip-set thing at all.
********************************** I work for Virgin Media - but all opinions posted here are my own