I’ve recently moved and took virgin with us. Installion was set for today. Engineer arrived, could not complete as survey hadn’t happened and no cable identified so he left. A green T shape has now appeared outside on pavement so I am assuming they have been located. Rang 150 and told that an engineer would contact us. That hasn’t happened so what can I do? All I want is some information on what happens next.
Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community.
We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.