Installation engineer did not attend

[Jesse456]

• My installation date was set for today from 8am-1pm. I have waited for over 2 weeks for this installation date with no WiFi which has been really challenging in the current climate needing WiFi for work! I have then waited in all day at a massive inconvience to myself for no engineer to come out despite calling them after 1pm and them stating they would come at some point today. I am so disappointed and if I'm completely honest angry. 

[Natalie_L]

Hi Jesse456, 

Welcome to the community and thank you for posting. 

I am very sorry to hear the appointment has not gone ahead as advised this is very disappointing and not the level of service we aim to offer. 

I would want to assist in getting this matter resolved so I am going to pop you over a private message to grab a few more details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon,