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Xquisitad1
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Message 1 of 84
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Instagram issues on WiFi

Hi. Very frustrated not being able to load simple videos and content on Instagram. Works just fine on 4g. Virgin, sort it out. 

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Moderator (Retired) Ralph_R
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Re: Instagram issues on WiFi

So we can investigate further could you please confirm if this was this happening on multiple devices and if other social/streaming sites were also affected.

Many thanks

Ralph_R
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Neilr3
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Re: Instagram issues on WiFi

I have this issue there seems to be no help to fix it. Is there anyone who can help??

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jenwithonen
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Re: Instagram issues on WiFi

Been happening on multiple devices for us (ipad, iPhone, Android phone and laptop). Only instagram and only on wifi. Sort it out please Virgin!

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Flavioki
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Message 5 of 84
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Re: Instagram issues on WiFi

Yes, it happens on all devices. Speed test is fine... checked all the boxes: resetting phones, deleting and re installing apps, all updated installed, disconnecting all other devices. But still, internet is fast except for Instagram. Virgin, sort it out please. 

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zechigan
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Instagram is very slow

Hi,

 

I’ve already seen a couple of similar questsions on the forum regarding Instagram but all are unsolved.

Basically when I access Instagram via the mobile app or through the web browser it’s very slow. This happens to no other apps or websites and my general experience with Virgin Media is fairly satisfied except this. 

 

Regards,

Zechi

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jenwithonen
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Re: Instagram issues on WiFi

Months later, still an issue and still no reply from Virgin 

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jenwithonen
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Re: Instagram is very slow

Bumping posts about instagram, sort it out virgin 

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Jmahoney
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Message 9 of 84
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Instagram

Why won’t instagram load on WiFi? Checked on virgin connect and says everything is fine. Email Facebook google safari fine, instagram is not 

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Forum Team
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Re: Instagram issues on WiFi

Hi jenwithonen,

 

Thanks for your post and sorry to hear about your issue.

 

Could you please help me out a little and answer the following for me;

 

• Is there any delay in the app/website loading, or just the content?


• Do posts load normally, is it just images/video?


• Have you rebooted the hub at all or ran any other kind of diagnostics?

 

David_Bn

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