Infrequent Broadband disconnects

[Tom4012]

I've been experiencing infrequent disconnects for the past few weeks now. The internet will drop for about 30 seconds at a time before reconnecting, seemingly for no reason whatsoever. Here's the data from my Hub:

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	0.2	37	256 qam	1
2	147000000	1.2	38	256 qam	2
3	155000000	1.2	37	256 qam	3
4	163000000	1.2	37	256 qam	4
5	171000000	1.7	38	256 qam	5
6	179000000	1.7	38	256 qam	6
7	187000000	1.5	38	256 qam	7
8	195000000	1	37	256 qam	8
9	203000000	1	36	256 qam	9
10	211000000	1.2	36	256 qam	10
11	219000000	1.2	35	256 qam	11
12	227000000	1	36	256 qam	12
13	235000000	0.7	37	256 qam	13
14	243000000	0.7	38	256 qam	14
15	251000000	0.9	40	256 qam	15
16	259000000	0.5	38	256 qam	16
17	267000000	0	38	256 qam	17
18	275000000	0	38	256 qam	18
19	283000000	0.5	38	256 qam	19
20	291000000	0	38	256 qam	20
21	299000000	0	38	256 qam	21
22	307000000	0	38	256 qam	22
23	315000000	0	38	256 qam	23
24	323000000	0	38	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	7868111	1250519
2	Locked	38.6	1635003	171328
3	Locked	37.3	983797	19085
4	Locked	37.6	1838609	215225
5	Locked	38.9	1010975	16888
6	Locked	38.6	96115	9997
7	Locked	38.6	40702	8910
8	Locked	37.3	1008977	9366
9	Locked	36.6	235691	11757
10	Locked	36.6	15320	15102
11	Locked	35.7	20330	16505
12	Locked	36.3	560283	11743
13	Locked	37.6	338259	10087
14	Locked	38.9	8367	4592
15	Locked	40.3	5097	3057
16	Locked	38.9	5467	4648
17	Locked	38.9	4195	8175
18	Locked	38.9	3523	7876
19	Locked	38.9	3730	7049
20	Locked	38.6	3852	7261
21	Locked	38.9	4950	5250
22	Locked	38.9	5348	4227
23	Locked	38.9	5217	4070
24	Locked	38.6	6704	4989

[jbrennand]

Its bad - I will ask VM to come here and coment.

[John_GS]

Hi Tom4012

Thanks for posting and welcome to the community.

Apologies for the broadband issues. I've checked and this does need a tech visit. Will PM you now to get the details

Kind regards,