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31-07-2022 20:24 - edited 31-07-2022 20:27
For some reason, I am getting terrible packet loss consistently and almost daily. Speed seems unaffected getting 500mbs speed upwards on ethernet, but the packet loss makes any online gaming or discord a terrible experience. Any ideas on how I can fix this?
Answered! Go to Answer
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on 01-08-2022 15:41
Lests see the Hub data - can you do this..
____________________________________
First, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box.
Then......
In your browser’s URL box type in http://192.168.0.1 and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do need to login) just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
____________________________________
First, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box.
Then......
In your browser’s URL box type in http://192.168.0.1 and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do need to login) just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
7 REPLIES 7
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on 31-07-2022 23:40
Are you in modem or router mode?
What other devices are connected to the Hub on ethernet cables?
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
What other devices are connected to the Hub on ethernet cables?
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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on 01-08-2022 13:01
It's in router mode and my pc is the only device connected via ethernet cable.
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on 01-08-2022 15:41
Lests see the Hub data - can you do this..
____________________________________
First, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box.
Then......
In your browser’s URL box type in http://192.168.0.1 and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do need to login) just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
____________________________________
First, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box.
Then......
In your browser’s URL box type in http://192.168.0.1 and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do need to login) just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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on 02-08-2022 17:24
3.0 Downstream channels
25 331000000 1.7 40.4 QAM256 25
1 139000000 1.7 40.4 QAM256 1
2 147000000 1.7 40.4 QAM256 2
3 155000000 1.8 40.4 QAM256 3
4 163000000 2 40.4 QAM256 4
5 171000000 1.8 40.4 QAM256 5
6 179000000 1.6 40.4 QAM256 6
7 187000000 1.8 40.9 QAM256 7
8 195000000 1.9 40.4 QAM256 8
9 203000000 1.8 40.9 QAM256 9
10 211000000 1.6 40.4 QAM256 10
11 219000000 1.6 40.9 QAM256 11
12 227000000 1.5 40.4 QAM256 12
13 235000000 1.3 40.4 QAM256 13
14 243000000 1.1 40.4 QAM256 14
15 251000000 1.2 40.4 QAM256 15
16 259000000 1.3 40.4 QAM256 16
17 267000000 1.4 40.9 QAM256 17
18 275000000 2.1 40.4 QAM256 18
19 283000000 2.5 40.4 QAM256 19
20 291000000 2.3 40.9 QAM256 20
21 299000000 1.6 40.4 QAM256 21
22 307000000 1.7 40.4 QAM256 22
23 315000000 2.4 40.4 QAM256 23
24 323000000 2.6 40.4 QAM256 24
26 339000000 1.3 40.9 QAM256 26
27 347000000 1.5 40.4 QAM256 27
28 355000000 1.9 40.4 QAM256 28
29 363000000 1.5 40.4 QAM256 29
30 371000000 1 40.4 QAM256 30
31 379000000 1 40.4 QAM256 31
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 Locked 40.366287 0 0
1 Locked 40.366287 0 0
2 Locked 40.366287 0 0
3 Locked 40.366287 0 0
4 Locked 40.366287 0 0
5 Locked 40.366287 0 0
6 Locked 40.366287 0 0
7 Locked 40.946209 0 0
8 Locked 40.366287 0 0
9 Locked 40.946209 0 0
10 Locked 40.366287 0 0
11 Locked 40.946209 0 0
12 Locked 40.366287 0 0
13 Locked 40.366287 0 0
14 Locked 40.366287 0 0
15 Locked 40.366287 0 0
16 Locked 40.366287 0 0
17 Locked 40.946209 0 0
18 Locked 40.366287 0 0
19 Locked 40.366287 0 0
20 Locked 40.946209 0 0
21 Locked 40.366287 0 0
22 Locked 40.366287 0 0
23 Locked 40.366287 0 0
24 Locked 40.366287 0 0
26 Locked 40.946209 0 0
27 Locked 40.366287 0 0
28 Locked 40.366287 0 0
29 Locked 40.366287 0 0
30 Locked 40.366287 0 0
31 Locked 40.366287 0 0
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1880 QAM4096 759
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked 42 2.1 334313151 0
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 45.8 5120 KSym/sec 64QAM 5
2 46200000 47 5120 KSym/sec 64QAM 3
3 39400000 47 5120 KSym/sec 64QAM 4
4 53700000 47.8 5120 KSym/sec 64QAM 2
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 1 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
Time Priority Description
Thu 07/07/2022 18:34:45 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 07/07/2022 18:34:56 5 RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 07/07/2022 18:35:08 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri 08/07/2022 21:21:51 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat 09/07/2022 00:19:39 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:24 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat 09/07/2022 20:08:04 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 10/07/2022 15:59:43 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Mon 11/07/2022 20:00:33 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Tue 12/07/2022 13:06:58 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 13/07/2022 14:05:13 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 13/07/2022 19:23:14 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat 16/07/2022 12:13:18 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 17/07/2022 01:42:47 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 17/07/2022 19:29:13 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Tue 19/07/2022 18:18:55 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Tue 19/07/2022 19:56:24 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 21/07/2022 03:31:13 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 21/07/2022 16:04:45 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 21/07/2022 19:12:34 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 24/07/2022 08:39:03 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:19:47 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:19:51 5 Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:10 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:11 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:12 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:14 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:15 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:17 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:19 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:23 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:23 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:27 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:41 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:41 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:51 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:28:31 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:28:31 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:29:11 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:29:11 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC= CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:29:39 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:30:14 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:30:21 5 RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:30:41 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
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on 02-08-2022 17:29
3.0 Downstream channels
25 331000000 1.7 40.4 QAM256 25
1 139000000 1.7 40.4 QAM256 1
2 147000000 1.7 40.4 QAM256 2
3 155000000 1.8 40.4 QAM256 3
4 163000000 2 40.4 QAM256 4
5 171000000 1.8 40.4 QAM256 5
6 179000000 1.6 40.4 QAM256 6
7 187000000 1.8 40.9 QAM256 7
8 195000000 1.9 40.4 QAM256 8
9 203000000 1.8 40.9 QAM256 9
10 211000000 1.6 40.4 QAM256 10
11 219000000 1.6 40.9 QAM256 11
12 227000000 1.5 40.4 QAM256 12
13 235000000 1.3 40.4 QAM256 13
14 243000000 1.1 40.4 QAM256 14
15 251000000 1.2 40.4 QAM256 15
16 259000000 1.3 40.4 QAM256 16
17 267000000 1.4 40.9 QAM256 17
18 275000000 2.1 40.4 QAM256 18
19 283000000 2.5 40.4 QAM256 19
20 291000000 2.3 40.9 QAM256 20
21 299000000 1.6 40.4 QAM256 21
22 307000000 1.7 40.4 QAM256 22
23 315000000 2.4 40.4 QAM256 23
24 323000000 2.6 40.4 QAM256 24
26 339000000 1.3 40.9 QAM256 26
27 347000000 1.5 40.4 QAM256 27
28 355000000 1.9 40.4 QAM256 28
29 363000000 1.5 40.4 QAM256 29
30 371000000 1 40.4 QAM256 30
31 379000000 1 40.4 QAM256 31
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 Locked 40.366287 0 0
1 Locked 40.366287 0 0
2 Locked 40.366287 0 0
3 Locked 40.366287 0 0
4 Locked 40.366287 0 0
5 Locked 40.366287 0 0
6 Locked 40.366287 0 0
7 Locked 40.946209 0 0
8 Locked 40.366287 0 0
9 Locked 40.946209 0 0
10 Locked 40.366287 0 0
11 Locked 40.946209 0 0
12 Locked 40.366287 0 0
13 Locked 40.366287 0 0
14 Locked 40.366287 0 0
15 Locked 40.366287 0 0
16 Locked 40.366287 0 0
17 Locked 40.946209 0 0
18 Locked 40.366287 0 0
19 Locked 40.366287 0 0
20 Locked 40.946209 0 0
21 Locked 40.366287 0 0
22 Locked 40.366287 0 0
23 Locked 40.366287 0 0
24 Locked 40.366287 0 0
26 Locked 40.946209 0 0
27 Locked 40.366287 0 0
28 Locked 40.366287 0 0
29 Locked 40.366287 0 0
30 Locked 40.366287 0 0
31 Locked 40.366287 0 0
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1880 QAM4096 759
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked 42 2.1 334313151 0
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 45.8 5120 KSym/sec 64QAM 5
2 46200000 47 5120 KSym/sec 64QAM 3
3 39400000 47 5120 KSym/sec 64QAM 4
4 53700000 47.8 5120 KSym/sec 64QAM 2
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 1 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
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on 02-08-2022 17:29
Time Priority Description
Thu 07/07/2022 18:34:45 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 07/07/2022 18:34:56 5 RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 07/07/2022 18:35:08 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri 08/07/2022 21:21:51 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat 09/07/2022 00:19:39 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:24 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat 09/07/2022 20:08:04 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 10/07/2022 15:59:43 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Mon 11/07/2022 20:00:33 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Tue 12/07/2022 13:06:58 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 13/07/2022 14:05:13 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 13/07/2022 19:23:14 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sat 16/07/2022 12:13:18 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 17/07/2022 01:42:47 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 17/07/2022 19:29:13 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Tue 19/07/2022 18:18:55 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Tue 19/07/2022 19:56:24 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 21/07/2022 03:31:13 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 21/07/2022 16:04:45 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu 21/07/2022 19:12:34 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Sun 24/07/2022 08:39:03 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:19:47 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:19:51 5 Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:10 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:11 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:12 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:14 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:15 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:17 6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:22:19 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:23 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:23 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:27 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:41 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:41 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:27:51 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:28:31 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:28:31 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:29:11 3 Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:29:11 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC= CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:29:39 3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:30:14 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:30:21 5 RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed 27/07/2022 23:30:41 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
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on 02-08-2022 20:15
Hi @Cleeboos
Thanks for posting and welcome to the community. I am sorry to hear of the broadband issues. I've done a system check today and can see no issues/area outages. I've then done a check on your levels and SNR/congestion, all in spec as well.
Just to rule it out, what Ethernet cable are you using please, has a new Ethernet cable been tried?
Kind regards,
John_GS
Forum Team
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