on 19-02-2023 15:54
Hi, we have been trying to change providers and cancel our virgin package because we have been experiencing poor service on WiFi and through customer support but we cannot seem to get through to any support staff. We have been on both chat and WhatsApp for the whole day with no reply. It's getting stupid now. Any advice to cancel our package?
on 19-02-2023 17:02
on 21-02-2023 18:36
Hey AdamCorr, thanks for reaching out on our help forum and a warm welcome to our community.
We're sorry to hear of the experience you've had in attempt to cancel your services with us, also sorry to see you wish to leave us due to the problems described above.
We'd love to help, however jbrennand beat us by providing the relevant info for you first.
Please, do let us know how you're getting on since your last post on Sunday and if the advice provided by our insightful forum member has helped.
Have you managed to submit your cancellation request or discuss your options with our team?
Please, also allow us to say we do not process cancellation requests via this forum however we're eager to best advise on any info related to this process should you wish.
on 27-02-2023 19:42
Thanks for you advice but we haven't had any luck on the WhatsApp either. We said we wanted to cancel but they changed our package without us saying we agreed to it. We just want to cancel the package without getting any other or deals
on 27-02-2023 20:00
You really need to cancel in writing and send it recorded delivery with a signature on receipt. That way you will be sure your request will be actioned.
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on 02-03-2023 08:25
Hey AdamCorr, thank you for reaching back out.
We are sorry to see you are wanting to leave us. If you wish to give your 30 days’ notice you can do it by just sending a text with a description of the cancellation to 07533 051809 this will go into a queue, or you can send a letter to Virgin Media, Sunderland, SR43 4AA. Thanks
Matt - Forum Team
New around here?