[Important] Spliced Cable?

[Sonny333]

Hi Guys,

So for the past 2 months the WiFi service has been down in my area, everyone except my house has been having "intermittent" problems however for mine we've been completely down for the entire two months. 

We just realised today that by the front gate it seems like someone has spliced a Virgin Media wire, it looks like the wire has been taken out of the ground and just spliced into. It goes from black to white with a very poor duct tape job and the wire dangles to their window.

Is this dodgy or just bad on Virgins behalf, if its dodgy how would we report this?

See Image: https://imgur.com/a/j2vNVAs 

[Sonny333]

Alright,

Thanks for all your help, the moderator has private messaged me now. I'll let everyone know what ends up happening 🙂 

[Sonny333]

@jbrennand

We had submitted CISAS complaint against virgin media a week or so ago. They've responded with a defence which proves our WiFi was working in Feburary 2021. We complaint about June. This is ridiculous 

[Sonny333]

Any advice regarding my most recent reply ^?