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Johnhy
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Message 1 of 10
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IPTV not working through broadband

My iptv services are not connecting through my home broadband but all working fine on 4g phone so problem with my router blocking? Only happened last couple days
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Message 2 of 10
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Re: IPTV not working through broadband

Depending on the service, UK ISP's are blocking IPTV connections that stream illegal content. Its more difficult on 4G. SO at a guess that's the issue. Unless you are going to tell me you have a totally legal IPTV stream that's blocked, in which case I can escalate for you.

 

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Johnhy
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Message 3 of 10
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Re: IPTV not working through broadband

Yes it's a legal stream that just doesn't work for hours then might come back on. But is ok through 4g. Same with Netflix it will have problems streaming for a while no matter what we do.
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Message 4 of 10
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Re: IPTV not working through broadband

Kay can you PM me the details of the IPTV streams and Ill check my end and escalate with VM

Also-

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Gareth1987
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Message 5 of 10
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Re: IPTV not working through broadband

Hi 

Same problem can you help please

 

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Message 6 of 10
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Re: IPTV not working through broadband

As per the above, can you provide the details requested?

 

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burkan
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Message 7 of 10
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Re: IPTV not working through broadband

my stream is perfectly legal as far as i know please escalate for me because it has been working perfectly fine for the last 2 years only when i upgraded it 3 days ago it all went dead .

please help.

thanks

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vircom
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Message 8 of 10
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Re: IPTV not working through broadband

What did you update 3 days ago?

Have you provided the requested information?
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burkan
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Message 9 of 10
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Re: IPTV not working through broadband

because some of the channels were not working and what information is required from me to supply

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Semahmonkey
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Message 10 of 10
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Re: IPTV not working through broadband

Hi did you get this sorted 

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