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Tattybubbles
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IP blocking

Cannot log onto Playstation nor internet banking, both are blocked - error code NP408338, seems a common problem looking into other posts and has only just occurred, only been with Virgin a couple of months. We have tried the rebooting etc and 2 phones calls which just lay the blame at the door of PS and banking. Where do I now go???

 

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Very Insightful Person
Very Insightful Person
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Message 2 of 5
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Re: IP blocking

if your IP is blocked it's up to the blocking side to unblock you. That would not be VM and will be PSN.

VM can not legally help you bypass an IP block or ban

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Tattybubbles
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Message 3 of 5
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Re: IP blocking

do you have any idea why PS and my bank would suddenly block?

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Very Insightful Person
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Message 4 of 5
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Re: IP blocking

many reasons. Malware on your computer. A misconfigured service they use to detect threats or an external service they use blacklisting your IP

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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DJ_Shadow1966
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Message 5 of 5
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Re: IP blocking

Hello

The main system used for blocking PSN and banks is Akamai you can check you own reputation score at https://www.akamai.com/us/en/clientrep-lookup/ and also https://www.brightcloud.com/tools/url-ip-lookup.php, you will need your external IP address you can find this by typing into google whatsmyip.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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