Virgin Media Community

[Tackyb]

Hi we are unable to watch Netflix, bbc iplayer etc as we are told the internet connection has failed. Internet can be obtained on all other devices except out TV which repeatedly tells us we have no internet connection. We have repeatedly restarted router - can you help? Thanks in advance 

[JitteryPinger]

What TV do you have, brand and model no. required.

[Tackyb]

Samsung flat screen not sure if model number

[JitteryPinger]

Try this https://www.asavvyweb.com/technology/how-to-reset-network-on-samsung-smart-tv-wifi-issue

Then reconnect to the hub.