Hi, I have been monitoring the broadband service for a while as we had very poor service for a long time and a few weeks ago the router was diagnosed as faulty and changed for the newest version (black with horrible purple light in modem mode). I have carried on monitoring and it was fine for a while then last Friday we had no service from 6-9am followed by huge latency spikes for the rest of the day. Saturday morning was fine and then at 9am the monitor starts showing no service at all. In fact what happened was that the router external IP address changed. Does anyone know what would be the reason this has happened ? Would it be down to work in the street as the last engineer told us that customers are routinely moved from one cable to another without being informed when a neighbour has work done ?
They can change your IP and move the external cabling as they see fit since it’s their network.
Theres no need to inform anyone of changes.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi