INTERNET KEEPS DISCONECTING

[Carlos1972]

Since upgrading to 1gig my connection keeps going off cant play a online game longer than an hour with out freezing up and then every think catches up or i just disconnect still waiting for an engineer to sort the coax outside my house   

[jbrennand · Accepted solution]

Have you actually got a Tech visit arranged yet to sort that mess out?

[Carlos1972]

They told me that a digger was booked to bury the wires as there cable tide to my garden fence atm that was over a month ago 

[Ilyas_Y]

Hi there @Carlos1972, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to see the issues with the slow speeds and the state of the omnibox.
I will look in to this for you and see what has happened with this case.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards.

[Carlos1972]

Since my last post ive had the interent hub red ring still keep dc.ing in games reset hub 4 as the fault finder says to few hours no internet or connection been on world of warcraft today so for 19 dcs and had to reset hub from power 4 times ???

[John_GS]

Hi Carl.

Thanks for coming back to the thread.

I've done a system check and can see the visit from an engineer has happened and they've got the signals in spec.

Has this sorted everything?

Best,

[Carlos1972]

Need to see over next few days to see how it performs still getting fails on speed test 

 

[Carlos1972]

Well after a few hours disconnected from internet thought it was just a

hub update but cant even log into my emails or games  So far had 8 disconnections and 1 router restart Sorry but i wished i had stayed with 220 mb i cant pay for a service that is frustrating me when trying to play games hence why i upgraded to 1gig  

[Carlos1972]

[Paul_DN]

Hi Carlos1972,

Thank you for reaching back out to us, I have run further checks this morning and cannot see any issues or pick up any faults.

Did a technician sort out the brown box cover and sort all the cables our when he visited?

Regards

Paul.