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I require free pods

Jerrytidball
Joining in

I am a max customer with volt benefits but never received any free Wi-Fi pods and cannot seen to order these even after using app to find Wi-Fi issue areas and it saying I need them 

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .

The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.

(The app needs to show you get download speeds under 20Mbps to be able to order the pod )

Please try following the instructions <<< here >>> 

If that doesn't work  you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for reply 

 

I have done that on app but don’t get any option to order pods even though app is recommending them 

newapollo
Very Insightful Person
Very Insightful Person

Have you tried calling the 0800 number instead?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

No but I will thanks