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I need an engineer

Joining in

My network is down. I have followed the steps to check it online but the message says it’s unable to do so. I can’t book an engineer online as it says I need to have had an online check first. I have called the helpline who has passed me back to the first link so I am going around in a loop. Please can you book an engineer asap my account no is 1050746005


Very Insightful Person
Very Insightful Person

Hi @lisamarieclegg1 

Try using the /check-services/i  function again tomorrow, hopefully it will be working then and you can also a run a test on your equipment from there. 

If nothing is showing  or it's not working then you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team (Retired)
Forum Team (Retired)

Hi lisamarieclegg1 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear you're experiencing issues with your services. I've taken a look on our side, and everything appears to be working as intended - are you still experiencing any problems?

If so, can you confirm what these issues are and we'll do our best to assist?


Reece - Forum Team

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