I keep getting emails to return equipment?

[Hedge-Pig]

I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media customer, and haven't upgraded any equipment. 

Could a member of the team  look into it for me, please?

[Gareth_L]

Hello Hedge-Pig

This is bit of a strange one 
I can look into this for you though and work out what has happened
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Hedge-Pig]

Hi Gareth!  Yes, that's fine, I'll keep an eye out for your message!

[Steven_L]

Hey @Hedge-Pig,

Please could you reply to the message from my colleague and we would be able to get this looked into further.

Regards,

Steven_L

[Hedge-Pig]

Hi Steven,

There's nothing in my messages but I'll keep checking.

[Andrew-G]

Nothing showing on the purple envelope, top right of the screen when logged in to the forum?  Should be a yellow circle with a white number (probably 1) adjacent.

[Hedge-Pig]

No, nothing is showing. I've opened my messages to check, but there's nothing there.

[Kath_F]

Hi Hedge-Pig, 

Thanks for sticking with us in private message. 

We're glad we've been able to get things sorted on this for you. 

If you do have any further issues, please pop back and let us know. 

Thanks,