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christina8
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I have not got any wifi. Its not connecting.

 I have not got any wifi. Its not connecting. I have had my dad around to check it (as i am disabled, I have downs syndrome) and he has told be its not working at all the wifi is not working at all. I've not long had a new box fitted and I thought it was working but have now found out I was using my phone data o2 network and not my virgin. can you please send someone around to fix it or send me a box that works. thanks

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Forum Team
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Re: I have not got any wifi. Its not connecting.

Hello christina8, 

I'm very sorry to hear that your WiFi isn't working. I have checked for any related area faults that could be affecting your service however there isn't any displayed on our service status page. 

I have sent you a private message so I can take a closer look at your account. 

Regards, 

Dean C

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