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I have been promised a new rooter and a refund

calamitycaz
Joining in

on ‎05-03-2022 16:04

I have been promised a new rooter and a refund because my internet has been slow. Please confirm that refund is being processed,and that you will arrange for the rooter to be fitted asap.

Many thanks for your help

Caren Storey

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3 REPLIES 3

calamitycaz
Joining in

on ‎05-03-2022 16:22

Please confirm and inform me of delivery of new router

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jbrennand
Very Insightful Person
Very Insightful Person
In response to calamitycaz

on ‎05-03-2022 16:24

Dont double post. Quicker to call in and ask VM only respond on here after a several days

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to calamitycaz

on ‎07-03-2022 16:49

Hi calamitycaz, 

 

Welcome and thank you for posting. 

 

I would be happy to assist with this. 

 

Can you please expand on what has been advised? Have you been provided with a technician appointment to investigate the issues with the equipment? The reason we ask is that a replacement would usually only be supplied following a visit from a technician. 

 

Thanks

 

 

Nat
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