on 17-05-2022 21:14
In addition, on this page - https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi, under "WiFi Pod Performance" and then "My lights are pulsing for longer than expected", the link to WiFi Pods Troubleshooting Guide does not work.
17-05-2022 21:25 - edited 17-05-2022 21:26
https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi is the link with the issues - your link doesn't link.
on 20-05-2022 10:54
Hello VM_logTP, thank you for reaching out and I am sorry to see you cannot find the help you need for the pods.
I have just tried this link and it works fine for me, how did you try accessing it?
Did you try another device or browser?
I know we've had a few issues with the website so it could of been affected by that but everything is back up and running now.
Please try this link again https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi let me know what happens. Thanks
Matt - Forum Team
New around here?
on 20-05-2022 11:09
I think I can see the problem, there’s a space at the end of the link?
on 22-05-2022 15:35
Thanks for getting back to us VM_logTP.
Have you been able to access the link since your last post?
Let us know and we will do all we can to help.
on 24-05-2022 11:57
No the link still doesn't work. I've tried it on Windows 10 as well.
So on this page - https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi
Scroll down to WiFi pod performance, then look for this link
This is the address it is going to - https://www.virginmedia.com/help/virgin-media-booster-and-pods-troubleshooting/virgin-media-pod-trou... I get a 404 error message "Oops! We can't find the page you're looking for".
on 26-05-2022 12:21
In complete honesty, I think that link would only go to the page that you're on currently.
Cheers,
Ryan.
on 26-05-2022 12:23
Then there’s no point in having a link. Can your web team remove it?
on 28-05-2022 12:27
Thank you for letting us know @VM_logTP.
Our team is currently in the process of updating elements of the website. Please bear with them while they work to do this.
Thanks,