Hundreds of thousands of post RS errors every few days. Internet issue.

[Betts30]

Beginning from the last 2 weeks, when gaming I get booted regularly for ping timeout related issues. The symptom is random high packet loss then shortly after, a full loss of internet followed by high ping spikes and then a return to <20 ping. This has led me to just not want to play due to the damage caused and time wasted for others from me resetting/re-joining the games.

To reply to a few quickfire support questions here are my answers:

I am using wired connection only.
I have checked all cables inside the building and the box on my outside wall-All ok.
I have reset my router using pinhole method to no avail.

I have two pcs reporting the same issue so it isn't my connected hardware.

The disconnect happens at random times and in lots of different games so it isn't down to a specific game, just games in general.

I have been auto-pinging google for the past 4 days constantly and It seems to develop the disconnect when in online games where low ping is required to maintain a connection to the servers.
HOWEVER it does disconnect at strange times like 3AM when nobody is using the internet so It's not solely down to games I suppose.

[Betts30]

Router status page: (reset all statistics on thursday 11pm)

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	5.4	38	256 qam	1
2	147000000	5.3	38	256 qam	2
3	155000000	5.5	38	256 qam	3
4	163000000	5.1	38	256 qam	4
5	171000000	5.3	38	256 qam	5
6	179000000	5.3	38	256 qam	6
7	187000000	5	38	256 qam	7
8	195000000	4.8	38	256 qam	8
9	203000000	4.5	38	256 qam	9
10	211000000	4.4	38	256 qam	10
11	219000000	4.5	38	256 qam	11
12	227000000	3.9	38	256 qam	12
13	235000000	3.4	38	256 qam	13
14	243000000	3.2	38	256 qam	14
15	251000000	3.4	38	256 qam	15
16	259000000	3.7	38	256 qam	16
17	267000000	4.5	38	256 qam	17
18	275000000	4.4	38	256 qam	18
19	283000000	5	38	256 qam	19
20	291000000	6	40	256 qam	20
21	299000000	6	40	256 qam	21
22	307000000	6.1	40	256 qam	22
23	315000000	6.5	40	256 qam	23
24	323000000	6.9	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	4798724	477172
2	Locked	38.9	358208	30969
3	Locked	38.6	76275	5818
4	Locked	38.6	96879	14914
5	Locked	38.6	55360	5002
6	Locked	38.9	40700	1736
7	Locked	38.9	46568	1537
8	Locked	38.6	73671	7452
9	Locked	38.9	52662	3521
10	Locked	38.6	29435	1716
11	Locked	38.6	23513	1284
12	Locked	38.9	69388	4150
13	Locked	38.6	61553	3526
14	Locked	38.9	25463	1687
15	Locked	38.9	14861	1412
16	Locked	38.6	11961	689
17	Locked	38.9	12405	627
18	Locked	38.9	20069	1098
19	Locked	38.9	13794	1615
20	Locked	40.3	6679	1294
21	Locked	40.3	4021	348
22	Locked	40.3	4211	414
23	Locked	40.3	7368	1076
24	Locked	40.3	6770	1593

[Betts30]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	45.3	5120	64 qam	2
2	46200000	45.3	5120	64 qam	1
3	25800000	45	5120	64 qam	4
4	32600000	45	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	3	0

[Betts30]

Network Log

Time Priority Description

17/10/2021 21:13:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 21:12:9	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 21:09:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 21:09:19	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 21:05:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 06:00:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 05:41:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 05:00:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 04:59:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 04:23:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 04:23:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 03:41:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 01:34:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 00:18:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 22:21:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 22:19:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 22:07:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 21:18:36	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 21:05:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 21:04:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Betts30]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a3bf144a909538256e4eed041bfea3935313b87d

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a3bf144a909538256e4eed041bfea3935313b87d">My Broadband Ping</a>

Above are two attempts at thinkbroadband links to live graphs. They basically show multiple random spikes and disconnects. The house has been vacant for the entire weekend until this evening and still some disconnects have occured.

[Adduxi]

There should be NO PostRS errors and this needs sorted by VM.  It's maybe noise ingress from loose connections or a faulty cable from the street cabinet.

All you can do is check all the connections from the Hub to the outside omnibox are "finger" tight.  Apart from this, VM will need to find the source of the problem and fix it.

[Hayley_S]

Hello @Betts30,

Welcome to the community page, thanks for posting on here.

I am sorry for any issues with your internet recently.

I was unable to locate your account using your forums details, can you tell me if you are still needing help with this?

Many thanks,

[Betts30]

Hi, Yes I've been monitoring this for the last 2 weeks and it's still disrupting my usage significantly. Could an engineer be arranged to have an investigation?

[David_Bn]

Check out the purple envelope in the top right hand corner and I'll take some further details for you to press on with an engineer visit if this is applicable

Kindest regards,

David_Bn