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Huge packet loss

Widget
Tuning in

on ‎30-01-2023 22:14

I have noticed my connection has been very flakey today and I have just checked my think broadband tracker and I have been suffering huge packet loss since 3am this morning. I have rebooted modem and router to no effect. Does anyone have any suggestions before I contact support?

 https://www.thinkbroadband.com/broadband/monitoring/quality/share/762b60208791d471ca78addb66ac93b430... 

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2 REPLIES 2

g0akc
Problem sorter

on ‎31-01-2023 08:54

What are the stats like on the hub?  Error count?

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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David_Bn
Forum Team
Forum Team

on ‎02-02-2023 14:45

Good Afternoon @Widget, thanks for your post on our Community Forums and I'm sorry to hear of the packet loss on the connection.

Can you please confirm if you have set up a Broadband Quality Monitor, or can present any stats that show the packet loss?

Kindest regards,

David_Bn

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