on 31-12-2021 11:17
Hi. Since installing Hub 5, my BOSE smart speaker has lost some functionality. BOSE have advised it's a security setting on the router and have emailed me the solution to forward on to Virgin but Virgin steadfastly refuse to take receipt of this email and make the changes to the security settings. Any ideas what I ought to do next?
Thanks.
G.
Answered! Go to Answer
on 01-01-2022 14:36
Those are firewall/port forwarding rules. They’ll likely be unnecessary to actually implement.
The issue here likely lies with the hub5’s unstable Wifi for non-WIFI6 devices.
on 31-12-2021 12:15
What functionality is it that you've lost?
And what's the suggested fix?
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on 31-12-2021 12:59
Alexa and Air Play won’t work but connecting my iPhone using Bluetooth does.
on 31-12-2021 15:13
But what exactly did BOSE send to you to forward to VM? If you post it up here (after having taken out any personal information, email addresses etc), we can take a look and see if it makes any sense.
on 01-01-2022 13:59
Hi - Email from BOSE below...
Hello,
Please sent this to Virgin media, They will understand what it means as they will need to use port forwarding.
Bose systems on your network use the following ports:
Port |
Type |
Service or Protocol |
Used By |
80 |
TCP |
Hypertext Transfer Protocol (HTTP) |
AirPlay, SoundTouch / Bose Music |
123 |
UDP |
Network Time Protocol (NTP) |
SoundTouch / Bose Music |
443 |
TCP |
Secure Sockets Layer (SSL, or "HTTPS") |
AirPlay |
554 |
TCP/UDP |
Real-Time Streaming Protocol |
AirPlay, SoundTouch / Bose Music |
1900 |
UDP |
Simple Service Discovery Protocol (SSDP) |
Bonjour |
3689 |
TCP |
Digital Audio Access Protocol (DAAP) |
AirPlay |
5350 |
UDP |
NAT Port Mapping Protocol Announcements |
Bonjour |
5351 |
UDP |
NAT Port Mapping Protocol |
Bonjour |
5353 |
UDP |
Multicast DNS (MDNS) |
Bonjour, AirPlay |
8080 - 8085 (PC) |
TCP/UDP |
HTTP, DLNA |
SoundTouch / Bose Music |
8090 |
TCP |
HTTP |
SoundTouch / Bose Music |
8200 |
TCP |
Media server |
Spotify |
8883 |
MQTT |
Remote connections |
Alexa Skill |
17008 |
TCP |
Bose Proprietary |
Bonjour, SoundTouch / Bose Music |
Kind regards
removed
Bose Technical Support
on 01-01-2022 14:36
Those are firewall/port forwarding rules. They’ll likely be unnecessary to actually implement.
The issue here likely lies with the hub5’s unstable Wifi for non-WIFI6 devices.
on 02-01-2022 13:29
Thanks. I'm not a teckie person by any manner of means so it's all double dutch to me I'm afraid.
All I know is BOSE told me they were aware of the issue (as it'd been reported to them by others in a similar position) and that the fix they've emailed me would sort the problem.
The issue I have with Virgin is they won't look at the email BOSE have sent me. They even tried to get me to subscribe to their Gadget Rescue service rather than just at least look at the fix BOSE have sent me. Even if they looked at and advised it wasn't a help that'd be fair enough.
The Virgin complaints procedure is laughable as well as all it does is refer me to the same people I have the complaint with. A bit like going to the police after a burglary and the police tell you to take it up with the burglar!
on 02-01-2022 13:31
@GH5 wrote:Thanks. I'm not a teckie person by any manner of means so it's all double dutch to me I'm afraid.
All I know is BOSE told me they were aware of the issue (as it'd been reported to them by others in a similar position) and that the fix they've emailed me would sort the problem.
The issue I have with Virgin is they won't look at the email BOSE have sent me. They even tried to get me to subscribe to their Gadget Rescue service rather than just at least look at the fix BOSE have sent me. Even if they looked at and advised it wasn't a help that'd be fair enough.
The Virgin complaints procedure is laughable as well as all it does is refer me to the same people I have the complaint with. A bit like going to the police after a burglary and the police tell you to take it up with the burglar!
You need to split the Wifi bands (by naming them something different) and then try connecting the Bose to the 2.4ghz broadcast.
on 02-01-2022 13:51
Looks like it's already on 2.4ghz. Worth a try though. Thanks.
on 02-01-2022 17:11
@GH5 actually what BOSE technical support sent you is all a bit pointless really, and saying that VM technical support would understand it and know what to do is a bit of buck-passing of the highest order.
Truth is this, presumably your system worked perfectly with the previous Hub, yes? So the issue will be in the different way that the Hub 5 handles WiFi, evidently there is some fundamental issue between it and the BOSE system, and, frankly, knowing how these things pan out, each will blame the other and throw it back on you to sort out.
OK here’s what you do, contact VM and say that the supplied Hub 5 isn’t working and demand that you revert back to the 3 or whatever you had before. They’ll probably argue or want to send an engineer out, you might want to disconnect the hub before you call in and that way they can’t say they have connected to it OK, checked and everything is fine - well actually they might say that, but at least you will know they are lying through their teeth!