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Hub4

Jamesjrichards
Joining in

on ‎17-11-2021 21:45

I use to take my hub 3 with me to another house  but just had a new hub 4 and it won’t work anywhere else any way found this 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

‎17-11-2021 21:58 - edited ‎17-11-2021 22:00

All Hubs have to be registered and activated to your account and you can only have 1 at any time.  A Hub3 would only work on your account in any other house registered on your account - I dont thnik that can be done unless you register the new address as your new account address

Try the activation line on... 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number,


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BenMcr
Very Insightful Person
Very Insightful Person
In response to jbrennand

‎17-11-2021 22:07 - edited ‎17-11-2021 22:08

The activation line won't help as that is for when Virgin Media send you kit to activate on one address and account only.

There is no support for moving kit between addresses except when you arrange a home move with Virgin Media.

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I work for Virgin Media - but all opinions posted here are my own
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