Hub4 - wrong speed & nightly reboots

[pbraham]

Recently got a Hub4 but still only getting 350 meg, not the 1 gig update as promised. Connected with Cat 6, PC reports 1 gig LAN speed. Also, this thing reboots itself every night between 3 and 4 a.m. - Should this be happening? 

[pbraham]

They're just asking me a lot of irrelevant questions about bank details etc 😞

[Robert_P]

I will ask Martin to get in touch as soon as possible.

Rob

[pbraham]

He won't do anything because I'm not wasting my time answering a lot of damfool questions. We just wanted what Virgin is contracted to deliver but I've given up on getting it.

[Travis_M]

Hi @pbraham

Good afternoon and thanks for your response

The questions asked are a part of data protection which we need to pass to be able to discuss and access your account, if you're unwilling to answer these then we'll be unable to access the account to help you.

My apologies for any inconvenience.

Regards