Hub4 sudden loss off connection to RDC

[MCLS_2022]

So have been working from home for the last 3 years and since early yesterday I have lost connection to my work RDC via vpn, I am able to ping the virtual machine but cannot connect, I have tried disabling the firewall on both computer & router to no avail
I am using the Hub4 with 1g package but I have seen are large drop in speed also in this time. Pin resets also don’t seem to help.

any suggestions all was working fine until yesterday morning 

[MCLS_2022]

• 3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	50.520599	5120 KSym/sec	64QAM	5
2	53700000	50.520599	5120 KSym/sec	64QAM	6
3	39400000	50.520599	5120 KSym/sec	64QAM	8
4	46200000	50.270599	5120 KSym/sec	64QAM	7

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	2	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[MCLS_2022]

Network Log

Time Priority Description

Thu Jan 1 00:01:23 1970	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun 8 18:08:45 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun 8 18:08:55 2022	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun 8 18:09:17 2022	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[MCLS_2022]

Please see above after putting it back into router mode and the connection issue returns

[Anonymous]

Not much change. Upstream power levels are still too high.

Maybe check for local issues on 0800 561 0061 and set up a BQM by visiting https://www.thinkbroadband.com/broadband/monitoring/quality and try a 30 second pinhole reset of the hub with the router disconnected. 

If you can't face customer services then you will need to wait for the forum team re an engineer. 

[MCLS_2022]

Thanks for the reply dude, unfortunately working from home I’m two days out of work already. If I was to buy a premium router (Amazon prime for delivery tomorrow) would this be the end of the issue or would the high upstream still be lingering in the background and require fixing?

[Anonymous]

A posh router won’t fix this issue. Try the above otherwise I think you will need an engineer I'm afraid.

Once fixed I'd always say get yourself a nice router from Asus or Netgear mainly due to the feeble hub WiFi output. 

[Anonymous]

I suppose you could also check all cables and connections are tight and secure and not kinked or damaged too. 

[MCLS_2022]

I probably should add that the hub4 has also been red hot to touch

[MCLS_2022]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0d4a5d906c4ad7a34073e0677152f3c7d0504a84

[MCLS_2022]

 https://www.thinkbroadband.com/broadband/monitoring/quality/share/0d4a5d906c4ad7a34073e0677152f3c7d0...