on 08-06-2022 14:21
So have been working from home for the last 3 years and since early yesterday I have lost connection to my work RDC via vpn, I am able to ping the virtual machine but cannot connect, I have tried disabling the firewall on both computer & router to no avail
I am using the Hub4 with 1g package but I have seen are large drop in speed also in this time. Pin resets also don’t seem to help.
any suggestions all was working fine until yesterday morning
on 08-06-2022 19:35
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 50.520599 | 5120 KSym/sec | 64QAM | 5 |
2 | 53700000 | 50.520599 | 5120 KSym/sec | 64QAM | 6 |
3 | 39400000 | 50.520599 | 5120 KSym/sec | 64QAM | 8 |
4 | 46200000 | 50.270599 | 5120 KSym/sec | 64QAM | 7 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 2 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 08-06-2022 19:36
Time Priority Description
Thu Jan 1 00:01:23 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jun 8 18:08:45 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jun 8 18:08:55 2022 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jun 8 18:09:17 2022 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 08-06-2022 19:37
Please see above after putting it back into router mode and the connection issue returns
on 08-06-2022 19:49
Not much change. Upstream power levels are still too high.
Maybe check for local issues on 0800 561 0061 and set up a BQM by visiting https://www.thinkbroadband.com/broadband/monitoring/quality and try a 30 second pinhole reset of the hub with the router disconnected.
If you can't face customer services then you will need to wait for the forum team re an engineer.
on 08-06-2022 20:14
Thanks for the reply dude, unfortunately working from home I’m two days out of work already. If I was to buy a premium router (Amazon prime for delivery tomorrow) would this be the end of the issue or would the high upstream still be lingering in the background and require fixing?
on 08-06-2022 20:18
A posh router won’t fix this issue. Try the above otherwise I think you will need an engineer I'm afraid.
Once fixed I'd always say get yourself a nice router from Asus or Netgear mainly due to the feeble hub WiFi output.
on 08-06-2022 20:21
I suppose you could also check all cables and connections are tight and secure and not kinked or damaged too.
on 08-06-2022 20:55
I probably should add that the hub4 has also been red hot to touch
on 08-06-2022 23:46
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0d4a5d906c4ad7a34073e0677152f3c7d0504a84
on 08-06-2022 23:51