on 23-11-2021 23:08
Hi,
Hopefully someone will know, we are having an issue every evening devices such as mobiles, tablets etc will loose connection, other things like laptops and desktop pc are connected perfectly fine, someone mentioned logging into the hub an setting up the 5G setting however I cannot log into the hub nor could the engineer as it says the password is incorrect, we have been told to reset the hub at the back with a pin, but wondering if we will have to manually connect everything again such as the Sky Q boxes, mini boxes, Alexa, tablets and devices? Or if these will remain after the reset, we are hoping for the hub password to work after doing so?
Answered! Go to Answer
on 04-12-2021 10:05
Hi Bencaw90,
Thanks for taking the time to come back to us and update the thread.
We're really glad to hear that things are working for you now and the connection has stabilised.
If you have any further issues, please pop back here and let us know.
Thanks,
on 24-11-2021 15:17
on 26-11-2021 16:26
Hi Bencaw90,
Thank you for your post. I'm very sorry to hear about the issue you're having with your hub 4.
Have you been able to try the suggestion by jbrennand?
I have located your account and checked out your levels and am unable to see anything that could be affecting this.
^Martin
on 26-11-2021 16:28
Hey,
Sorry not at the moment just in the office so not bad chance to do this yet will get this sorted asap and will post the information
Cheers
on 28-11-2021 16:47
Hi there @Bencaw90
I just wanted to check in as it has been a few days since your last post.
Have you been able to do this now and has it helped the issues?
Thank you.
on 28-11-2021 17:28
Hi, it wouldn’t let me copy and paste I did write a message with the images but looks like they have been deleted, won’t allow to to paste as all so guess no one gonna be able to help if we cannot post them here
on 30-11-2021 20:10
Hello @Bencaw90,
Your up and down streams are looking healthy on our systems, have you ever set up a BMQ chart before?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 30-11-2021 20:18
Hi,
Yeah I did set one up and posted the pictures however they were taken down, to be honest since I disabled the auto channel change it’s been perfect, not lost connection once touch wood
on 04-12-2021 10:05
Hi Bencaw90,
Thanks for taking the time to come back to us and update the thread.
We're really glad to hear that things are working for you now and the connection has stabilised.
If you have any further issues, please pop back here and let us know.
Thanks,