Hub4 keeps dropping Android Phone Wifi

[MarkiMark]

Hi All,

Just installed a new Hub4. All seems to be working OK. Wired connections fine. Wifi connections fine on an Iphone and Ipad however a Samsung Android phone keeps losing connection.

On the Hub page : Connected devices : It shows the android connected but often with a really low speed... like 1Mbps
The Iphones and Ipad are up at 24Mbps and working fine. And as I say the Android just keeps dropping off and hanging.

Seems very odd. Anything I can adjust on the phone or on the hub to sort this out?

Cheers

[Gareth_L]

Hello markmagness, 

Have you checked your hub settings to see if any devices have been blocked 

Typing http://192.168.0.1 into your web browser (or by clicking on the link to the left) Entering the router settings password in the box shown on screen – you'll find that password on a sticker on the base of the router.

You will need to take it off VPN

Its a mystery why Android devices are being blocked as its not something we can do remotely or have the need to do so. 

Gareth_L 

[markmagness]

Yes strangely enough I know how to log in to the hub. Where are you suggesting it would indicate a device being blocked?

[Steven_L]

Thanks for coming back to us @markmagness.

You can access the information by going to Advanced settings > Security > Mac Filtering, this would show any devices that have had their access blocked.

Regards,

Steven_L