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Hub4 Solid Green Light

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MCLS_2022
On our wavelength

on ‎27-06-2022 07:59

Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) 
I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening.

the green bar is not flashing and it just steady green

 

any ideas?

 

[MOD EDIT: Please see post 41 for more details]

1 ACCEPTED SOLUTION

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Lisa_CC
Moderator
Moderator
In response to CBers

‎01-07-2022 09:43 - edited ‎31-01-2023 15:32

Thanks for the feedback everyone and we will be working to update our online literature and briefing our Teams regarding the recent light change to green. I can confirm that the solid green light is the intended behaviour following the recent firmware change and will lock this thread now.

I've also moved some posts to their own threads in the Networking and WiFi board so the Forum members can assist. If you're experiencing any issues with your broadband service, please create a new thread.

 

Thanks,

 

Lisa

 

..........................................................

EDIT - 31/01/23

Wanted to update this thread to say we've just released some new firmware and the modem mode LED light is now green for the Hub 4.

 

See where this Helpful Answer was posted

40 REPLIES 40

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DebbieKJones
Tuning in

on ‎27-06-2022 14:16

Did you ever solve this issue? I'm having the exact same solid green light.

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Tudor
Very Insightful Person
Very Insightful Person
In response to DebbieKJones

on ‎27-06-2022 14:20

I have exactly the same. Log shows hub was updated overnight and internet is ok. Have asked VM for clarification. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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DebbieKJones
Tuning in
In response to Tudor

on ‎27-06-2022 14:23

Ahh okay thanks for letting us know. Please keep us updated on what VM say when/if you get a response! 🙂
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MCLS_2022
On our wavelength
In response to DebbieKJones

on ‎27-06-2022 14:26

Ahh ok so not an isolated occurrence, if anyone has an update please post it in here.

I would have attempted a pin reset or just a power cycle to see if that cleared it back to “dim white” but working from home and feared potential down time

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paulshort
Tuning in
In response to DebbieKJones

on ‎27-06-2022 14:49

Same here , anyone got a response from Virgin ?
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AlexMasktu
Tuning in

on ‎27-06-2022 15:12

Same here. Also done a reboot and still comes on with solid green; everything seems to work as it should .

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Carley_S
Forum Team
Forum Team
In response to MCLS_2022

on ‎27-06-2022 15:20

Hi MCLS_2022

Welcome back to the community. 

Sorry to hear you're experiencing a green light on your router. This light on the HUB 4 indicates that the router is downloading a software update. You may find the hub will reboot automatically after this is completed. This information can be found here. 

How long ago did you notice the lights change and have they made any further changes since? 

Here to help 🙂
Virgin Media Forums Agent
Carley
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Straight6Petrol
Dialled in
In response to Carley_S

on ‎27-06-2022 15:26

My hub shows the new software version as below:

AR01.04.055.06.07_040722_7245.PC20.10.LG.X1

However it's stuck on green light... 

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DebbieKJones
Tuning in
In response to Straight6Petrol

on ‎27-06-2022 15:37

Yeah the update has been downloaded, and it has already rebooted during this process. However, the green light (solid) is stuck. Sounds like another firmware update is needed...

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