on 17-05-2021 19:07
Hello,
I'm after a bit of advise before I phone VM Tech help, not sure if my Hub4 is faulty or its me 🙂 . I have recently been upgraded from M600 to 1Gig broadband with a new Hub4. Previously I had the Hub3, I don't use the Hubs wifi, I have a mesh. My issue is.. With the Hub3 before the upgrade my AppleTV box, which is connected via ethernet was getting a steady 600+Mbs constantly using the Ookla speed test app. Since the upgrade to Hub4 & 1Gig the AppleTV box is getting anywhere from 50Mbs to 350Mbs. I have also tried connecting a laptop via ethernet & again speeds are not constant & between 50Mbs & 450Mbs. Using the Samknows speed test I can see I'm getting 1Gig coming in to the router, but slower speeds out than with the Hub3. Everything is set up the same as with the old Hub3. Am I correct in assuming I should be getting constant ethernet speeds of at least 600Mbs & I therefore have an issue with the ethernet ports on the Hub ?
Thanks for your time,
Phil
on 17-05-2021 19:37
Try a different cable
on 17-05-2021 19:51
Hi Gary,
Sorry I should have said I tried different cables with both the AppleTV and the laptop just in case. Made no difference I’m afraid. One of the cables was new out the packet as well.
Thanks
phil
on 17-05-2021 20:06
Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
on 17-05-2021 21:47
Hi Here are the Network logs. Thank you Network Log
Time Priority Description
Thu Jan 1 00:01:22 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue May 11 18:47:09 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue May 11 18:50:05 2021 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm |
Tue May 11 18:51:22 2021 | 6 | SW download Successful - Via Config file |
Tue May 11 18:53:53 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue May 11 19:20:18 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue May 11 20:58:34 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:23 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue May 11 21:11:19 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue May 11 21:50:24 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed May 12 08:49:58 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed May 12 14:57:43 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed May 12 20:24:20 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu May 13 05:33:38 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu May 13 17:35:38 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu May 13 22:50:52 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun May 16 06:57:01 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun May 16 06:58:21 2021 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 35; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 17-05-2021 21:48
Heres the downstream logs
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 7.000000 | 40.366287 | QAM256 | 25 |
4 | 162750000 | 7.599998 | 40.366287 | QAM256 | 4 |
5 | 170750000 | 7.800003 | 40.946209 | QAM256 | 5 |
6 | 178750000 | 7.699997 | 40.366287 | QAM256 | 6 |
7 | 186750000 | 7.699997 | 40.366287 | QAM256 | 7 |
8 | 194750000 | 7.400002 | 40.366287 | QAM256 | 8 |
9 | 202750000 | 7.300003 | 40.366287 | QAM256 | 9 |
10 | 210750000 | 7.500000 | 40.366287 | QAM256 | 10 |
11 | 218750000 | 7.400002 | 40.366287 | QAM256 | 11 |
12 | 226750000 | 7.500000 | 40.366287 | QAM256 | 12 |
13 | 234750000 | 7.599998 | 40.366287 | QAM256 | 13 |
14 | 242750000 | 7.599998 | 40.366287 | QAM256 | 14 |
15 | 250750000 | 7.500000 | 40.366287 | QAM256 | 15 |
16 | 258750000 | 7.599998 | 40.366287 | QAM256 | 16 |
17 | 266750000 | 7.599998 | 38.983261 | QAM256 | 17 |
18 | 274750000 | 7.599998 | 40.366287 | QAM256 | 18 |
19 | 282750000 | 7.500000 | 40.366287 | QAM256 | 19 |
20 | 290750000 | 7.400002 | 40.366287 | QAM256 | 20 |
21 | 298750000 | 7.000000 | 40.946209 | QAM256 | 21 |
22 | 306750000 | 6.800003 | 40.366287 | QAM256 | 22 |
23 | 314750000 | 6.900002 | 40.366287 | QAM256 | 23 |
24 | 322750000 | 7.000000 | 40.366287 | QAM256 | 24 |
26 | 370750000 | 7.699997 | 40.366287 | QAM256 | 26 |
27 | 378750000 | 7.500000 | 38.983261 | QAM256 | 27 |
28 | 386750000 | 7.599998 | 40.366287 | QAM256 | 28 |
29 | 394750000 | 7.800003 | 40.366287 | QAM256 | 29 |
30 | 402750000 | 7.500000 | 40.946209 | QAM256 | 30 |
31 | 410750000 | 7.699997 | 40.366287 | QAM256 | 31 |
32 | 418750000 | 7.800003 | 40.366287 | QAM256 | 32 |
33 | 426750000 | 8.000000 | 40.366287 | QAM256 | 33 |
34 | 434750000 | 8.099998 | 40.366287 | QAM256 | 34 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 360 | 0 |
4 | Locked | 40.366287 | 227 | 0 |
5 | Locked | 40.946209 | 180 | 0 |
6 | Locked | 40.366287 | 170 | 0 |
7 | Locked | 40.366287 | 143 | 0 |
8 | Locked | 40.366287 | 147 | 0 |
9 | Locked | 40.366287 | 175 | 0 |
10 | Locked | 40.366287 | 165 | 0 |
11 | Locked | 40.366287 | 138 | 0 |
12 | Locked | 40.366287 | 160 | 0 |
13 | Locked | 40.366287 | 171 | 0 |
14 | Locked | 40.366287 | 164 | 0 |
15 | Locked | 40.366287 | 195 | 0 |
16 | Locked | 40.366287 | 166 | 0 |
17 | Locked | 38.983261 | 171 | 0 |
18 | Locked | 40.366287 | 169 | 0 |
19 | Locked | 40.366287 | 199 | 0 |
20 | Locked | 40.366287 | 195 | 0 |
21 | Locked | 40.946209 | 220 | 0 |
22 | Locked | 40.366287 | 277 | 0 |
23 | Locked | 40.366287 | 323 | 0 |
24 | Locked | 40.366287 | 328 | 0 |
26 | Locked | 40.366287 | 667 | 0 |
27 | Locked | 38.983261 | 892 | 0 |
28 | Locked | 40.366287 | 883 | 0 |
29 | Locked | 40.366287 | 915 | 0 |
30 | Locked | 40.946209 | 1204 | 0 |
31 | Locked | 40.366287 | 1432 | 0 |
32 | Locked | 40.366287 | 1661 | 0 |
33 | Locked | 40.366287 | 1924 | 0 |
34 | Locked | 40.366287 | 2393 | 0 |
35 | 96 | 4K | 1880 | QAM4096 | 759 |
35 | Locked | 42 | 7.1 | 619172202 | 569082 |
on 17-05-2021 21:49
Heres the Upstream logs,
Thank yo
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 46.270599 | 5120 KSym/sec | 64QAM | 11 |
2 | 39400000 | 46.770599 | 5120 KSym/sec | 64QAM | 9 |
3 | 46200000 | 47.020599 | 5120 KSym/sec | 64QAM | 8 |
4 | 32600000 | 46.270599 | 5120 KSym/sec | 64QAM | 10 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 17-05-2021 21:56
Nothing amiss there at all
on 17-05-2021 21:59
You have something up as you have 569082 uncorrectables on your 3.1 downstream.
on 17-05-2021 22:28
Thanks for looking.
I’m assuming the logs are for the up and down between the hub and Virgin ? But don’t show anything with the Ethernet ports or have I misunderstood?
cheers