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Hub3

mcduff98670
Joining in

on ‎02-02-2023 16:05

  • My Hub 3.0 has a constant red light.
  • Wifi has failed twice in the past two weeks. 
  • Rectifying only with a Reboot 
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4 REPLIES 4

Client62
Hero

on ‎02-02-2023 16:24

If the Hub 3 feels or smells hotter than normal call it in as a Hub 3 overheating fault.

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Ilyas_Y
Forum Team
Forum Team

on ‎02-02-2023 16:43

Hey @mcduff98670, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the red light on the hub.
Please can you ensure that the hub is in an open space, away from anything else, take out all the cables and put them back in and reboot the hub?
Let us know what it does and how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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mcduff98670
Joining in
In response to Ilyas_Y

on ‎02-02-2023 23:17

Hi

All rebooted as requested. 

The Hub functions with a permanent red light. 

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John_GS
Forum Team
Forum Team
In response to mcduff98670

on ‎05-02-2023 09:23

Hi mcduff98670

Thanks for coming back to the thread

You'll need a technician visit in that case so I will send you a PM now to get this booked in.

John_GS
Forum Team


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