on 02-02-2023 16:05
on 02-02-2023 16:24
If the Hub 3 feels or smells hotter than normal call it in as a Hub 3 overheating fault.
on 02-02-2023 16:43
Hey @mcduff98670, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the red light on the hub.
Please can you ensure that the hub is in an open space, away from anything else, take out all the cables and put them back in and reboot the hub?
Let us know what it does and how it goes.
Kind regards,
Ilyas.
on 02-02-2023 23:17
Hi
All rebooted as requested.
The Hub functions with a permanent red light.
on 05-02-2023 09:23
Hi mcduff98670
Thanks for coming back to the thread
You'll need a technician visit in that case so I will send you a PM now to get this booked in.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill