on 18-06-2021 16:44
I have a Super Hub2 and use a TP link to get the internet in my conservator at the rear of my house. The link on MyVirgin’s web site says “David, you can upgrade for free to our incredible Hub 3!” the next page says “We're really sorry, but we won't be able to sort your upgrade through our website.” I have made 3 telephone calls but no luck yet anybody any ideas?
Answered! Go to Answer
on 21-06-2021 09:41
Hey @iandom3,
Sorry to hear that you haven't been able to order a new hub via our website, we can look into this further from here to try and get this done for you. Are you still interested in this and would you like us to do this for you today?
Regards,
Steven_L
on 18-06-2021 16:51
on 21-06-2021 09:41
Hey @iandom3,
Sorry to hear that you haven't been able to order a new hub via our website, we can look into this further from here to try and get this done for you. Are you still interested in this and would you like us to do this for you today?
Regards,
Steven_L
on 22-06-2021 07:27
Thank you very much Steven_L I would like your help as my last telephone call to Virgin they told me they were out of stock.
David
on 22-06-2021 07:47
on 22-06-2021 10:29
Hi David,
Thanks for confirming, I would be happy to get a Hub 3 ordered for you.
I shall send you a private message now to obtain the information required 🙂 Please look out for the purple envelope in the top right corner.
Best wishes,
Serena
on 22-07-2021 14:44
Hub3 fitted yesterday thanks to all for your help
David D
on 22-07-2021 14:51
on 22-07-2021 14:56
Really glad to hear that @iandom3
Please do keep us update on how things pan out and if there is anything else we can help you with then please do let us know.
Kind regards,
Zak_M