Hub3 - wifi keeps going down

[idktbh]

Got hub3. Since 5pm yesterday, Internet keeps going down / being really intermittent and no amount of rebooting is helping. What should I do?

[jbrennand]

Are connections on ethernet cables going down at the same time as the wifi ones?

What are the various Hub lights showing/doing when this happens?

Have you checked first for “known network faults” As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[idktbh]

Checked this. Lights are just the white line at the bottom. Not sure how to check ethernet

[jbrennand]

If the base power light stays solid white and not flashing green - it implies its just a wifi issue and not a VM network connection issue.

Plug a Cat5e (or better) ethernet cable into one of the Hub posts and the other end into a laptop/computer. Then run a speedtest on it.

[Kath_F]

Hi idktbh,

Thanks for your post and a big welcome to the Community. It's great having you on board with us.

I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,