on 13-02-2022 06:13
Hi.
Just received my Hub 3 and have everything set up. The WiFi is proving speeds in excess of 100Mbps, however any devices connected via ethernet are at best getting 10Mbps, often lower.
I've used multiple cables, reset the Hub, tried the Hub in router and modem modes, multiple different devices etc, but nothing helps. I have no choice but to use Ethernet as my house layout requires a mesh network, so at the moment I'm pretty disappointed.
I've been with Virgin in the past (1 yr ago) with all the same hardware getting great speeds so know it's not my mesh network causing issues, and the utilities for that product allow me to directly test the speeds coming from the router.
Any ideas or do I need a new Hub 3?
Thanks!
on 13-02-2022 08:54
Are you connecting direct to the hub?
You mention a mesh network - what system do you have?
And are you running the hub in modem mode?
on 13-02-2022 10:36
Hi
Yes, connected directly to the Hub. I've tried in modern and router modes, though I'm not sure this should make a difference to the Ethernet port speeds.
I have a TP-link Deco P9 system so it's more than capable of the speed. On my last Virgin contract everything worked fine and the system was running up to 200Mbps.
Thanks!
on 13-02-2022 10:40
Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
on 15-02-2022 10:50
Hey @eblok,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you've had recently, how are things looking at the moment?
I have checked our system and cannot see any problems that would be causing these issues.
Regards,
Steven_L
on 15-02-2022 11:02
Hi,
Thanks for looking into it from your end too, however it's still no better. Wi-fi connected devices getting over 100Mbps, anything connected via Ethernet is around 7Mbps.
I'll sort the upstream and downstream logs when I can find time.
If this is a hardware issue with the supplied Hub I'm spending time and effort to troubleshoot something that shouldn't be my concern.
Thanks,
Stuart
on 17-02-2022 11:25
Hi @eblok,
I do apologise. If the issues are ongoing then do please post the logs that you're getting when you have a moment.
You can also set up and share with us a live BQM so we can look at your connection in real time.
Keep us posted.
Thanks,
on 20-02-2022 16:43
All,
Thanks for the help and tips. Sorry for slow responses my end.
I think I've found the problem, or at least a solution. Seems I can get all the speed to my Deco mesh network over Ethernet if I leave the Hub 3 in router mode and set the Deco simply as an access point.
Any other combination of settings, eg, Hub as a modem and Deco in router mode caused the speeds to be limited.
I never had this issue with my previous Hub 3. I put that in modem mode and left the Deco in its default configuration.
Hopefully that helps someone in future!
Thanks!
on 20-02-2022 16:54